Quality Assurance Analyst

Quality Assurance Analyst

$29.12-$32.96 per hour

Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York to rebuild their lives. We serve over 33,000 clients per year in over 60 locations throughout the 5 boroughs, Suffolk, Rockland, Sullivan, Westchester and Ulster Counties.

About The Role

The Quality Assurance Analyst plays a key role in supporting compliance and continuous improvement across assigned program sites. This position is responsible for conducting timely reviews of treatment records and utilization data, managing incident follow-up and closure, and contributing to agency-wide reporting and committee work. The Analyst helps ensure services meet regulatory standards and internal expectations for quality, safety, and accountability. This role requires strong attention to detail, collaboration with program staff, and a commitment to upholding the agency's mission. According to preference of the selected candidate, this position may be based out of Ellenville or Rhinebeck, NY.

Responsibilities

• Conducts timely and complete quality reviews on a representative sample of treatment records for assigned sites.
• Conducts timely scheduled / required utilization reviews for assigned agency sites
• Reviews incidents on program caseload to determine if follow up is needed from program staff. Provides guidance to program until incident is ready to be closed in the system.
• Investigates incidents / allegations as needed.
• Monitors and evaluates activities and report writing for incident data.
• Attends monthly / other required QA committee meetings. Prepares accurate and timely meeting minutes and required monthly and / or quarterly reports. Participates in the agency's Quality Improvement / Utilization Management committee.
• Handles timely aggregation and documentation of record reviews conducted to ensure the quality and appropriateness of services being received for the Client Services Quality Improvement and Utilization Management Committee.

Qualifications