Financial Counselor (Patient Access)

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Financial Counselor is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Location : 800 E 28th St, Minneapolis, MN 55407

Primary Responsibilities :

Greets and welcomes patients in person

Collects demographic and insurance information

Checks in and interviews patients to complete the registration process

Obtains signatures from patients as needed

Directs patient to their appointment or procedure

May assist in scheduling add-on appointments

Documents any issues and resolutions in electronic medical record

Resolves claim issues and registration errors on patient accounts and in assigned work queues

Uses resources, tools and procedures to complete registrations for complex accounts

Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations

Obtains cost information and explains information to patients

Collects on patient financial obligations

Handles complex questions as needed

Screening and approve patients for financial assistance programs and financial counsel as needed.

Provides technical or functional direction for employees

Assists patient in completion of request for information forms and submits to appropriate department

Provide customer service for inbound and outbound telephone calls

Identifies and escalatestrends to leadership related to daily site activities

Participates in the orientation and training of employees and provides feedback to leadership

Exhibits behaviors and expectations that are consistent with leadership roles

Assists and supports team in all roles

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

2+ years of customer service experience in a healthcare, retail, food service, bank / office settings, call center, or other setting that engages with customers

1+ years of revenue cycle experience in a healthcare / hospital setting (clinic / hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)

Intermediate level of proficiency with Microsoft Office products

Ability to work 40 hours / week, Monday - Friday from 6 : 30am - 3 : 00pm

Must be 18 years or older

Preferred Qualifications :

Epic Experience

Experience with electronic medical records

Physical Demands

Consistent walking, standing, bending, turning, etc

Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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