Resident Relations Manager

Reporting to the Community Manager, the Resident Relations Manager is responsible for creating a positive living environment for apartment community residents. Key responsibilities include managing the resident relations staff and responding to resident concerns.

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Position Responsibilities :

• Build and maintain positive relationships with residents, addressing concerns, and ensuring their needs are met.
• Review the daily activity logs provided by the courtesy patrol and distribute violation notices as needed.
• Order forms used by RR, parking passes, Key Trak supplies, and Door King supplies.
• Follow up with resident disputes.
• Follow up with outward appearance inspections.
• Coordinate maintenance and repair services for common areas and amenities, ensuring they are well-maintained and functional.
• Handle lease renewals and terminations.
• Manage community amenities such as fitness centers, pools, clubhouses, and recreational areas, ensuring they are accessible and well-maintained.
• Organize community events, social gatherings, and activities to foster a sense of community and engagement among residents.
• Develop and manage budgets for resident services, ensuring efficient use of resources and adherence to financial goals.
• Implement and enforce safety and security measures to ensure the well-being of residents and the security of the property.
• Oversee a team of staff members responsible for providing resident services.

Position Requirements :

Certifications :

Knowledge :

Personal Attributes :

Physical Requirements :

Additional Requirements :

Compensation details : 75000-90000 Yearly Salary

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