Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Salinas, CA, US
Associate Team Leader

Associate Team Leader

H&R Block • Salinas, CA, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #3325

    Create a job alert for this search

    Team Leader • Salinas, CA, US

    Related jobs
    Manager - EMCC / SEP

    Manager - EMCC / SEP

    Hope Services • Salinas, CA, US
    Full-time
    Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?.Hope Services is Silicon Valleys leading provider of services to people with development...Show more
    Last updated: 1 day ago • Promoted
    Manager - Enhanced Behavior Support

    Manager - Enhanced Behavior Support

    Hope Services • Gilroy, CA, US
    Full-time
    Manager - Enhanced Behavior Support.Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?. Hope Services is Silicon Valleys leading provider of...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Morgan Hill, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 1 day ago • Promoted
    Wilderness Trip Leader

    Wilderness Trip Leader

    Stevenson School • Pebble Beach, CA, US
    Temporary
    Quick Apply
    Stevenson School is a PK-12 co-educational, college-preparatory, boarding and day school with enrollment of approximately 750 students on two campuses in beautiful Central Coast California.The Uppe...Show more
    Last updated: 7 days ago
    General Manager

    General Manager

    Spenga • Santa Cruz, CA, US
    Full-time
    The manager is responsible for the performance and success of the studio.The job encompasses everything involved in running the day-to-day operations of the SPENGA studio, from maintaining the book...Show more
    Last updated: 11 days ago • Promoted
    General Manager

    General Manager

    Pizza Hut • Gilroy, CA, US
    Full-time
    That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork, and dedication. If you're an experienced restaurant or re...Show more
    Last updated: 30+ days ago • Promoted
    Pain Management | Monterey, CA - Coastal | 500k+ Earning Potential

    Pain Management | Monterey, CA - Coastal | 500k+ Earning Potential

    Jackson Physician Search • Monterey, US
    Full-time
    A private group of three interventional pain management physicians in Monterey, CA are seeking another provider to help meet surging patient demand. They practice out of a modern office space right ...Show more
    Last updated: 30+ days ago • Promoted
    Resort Team Leader

    Resort Team Leader

    Pebble Beach Resorts • Pebble Beach, CA, US
    Full-time
    For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Pen...Show more
    Last updated: 22 hours ago • Promoted • New!
    GEAR UP Director

    GEAR UP Director

    University of California - Santa Cruz • Santa Cruz, CA, United States
    Full-time +1
    This position will be hybrid; on-site 3-4 days / week and remote 1-2 days / week.Sites will include schools in South Monterey County and Salinas and Pajaro Valleys. Some evening / weekend work may be nece...Show more
    Last updated: 11 days ago • Promoted
    Resort Team Leader (Pebble Beach)

    Resort Team Leader (Pebble Beach)

    Pebble Beach Resorts • Pebble Beach, CA, United States
    Full-time
    For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula ...Show more
    Last updated: 1 day ago • Promoted
    KFC General Manager

    KFC General Manager

    Kentucky Fried Chicken KFC • Capitola, CA, United States
    Full-time
    This job posting is for a position in a restaurant that is independently owned and operated by a franchisee.This means your application will be reviewed by the franchisee who will make any hiring d...Show more
    Last updated: 15 hours ago • Promoted • New!
    General Manager

    General Manager

    Pure Barre South Bend / Brentwood / Monterey • Monterey, CA, United States
    Full-time
    Full Time • Monterey / Carmel by the Sea - 1567.At Pure Barre we believe in building a studio community that empowers and inspires the lifestyle and fitness goals of our members.Are you ready to rais...Show more
    Last updated: 30+ days ago • Promoted
    Benefits & Leave of Absence Coordinator

    Benefits & Leave of Absence Coordinator

    Tanimura & Antle • Salinas, CA, US
    Full-time
    The Benefits & Leave of Absence Coordinator manages employee benefits and leave of absences, including health, retirement, and disability plans. They oversee leave requests under FMLA, CFRA, PDL...Show more
    Last updated: 4 days ago • Promoted
    Executive Assistant

    Executive Assistant

    University of California - Santa Cruz • Santa Cruz, CA, United States
    Full-time +1
    The Hiring Committee will continue to request additional applicants beyond the Initial Review Date until a successful hire. For full consideration, applicants should attach their resume and cover le...Show more
    Last updated: 30+ days ago • Promoted
    Mathematics Department Manager

    Mathematics Department Manager

    University of California - Santa Cruz • Santa Cruz, CA, United States
    Full-time +1
    The Mathematics Department Manager position modality is fundamentally on-campus (not remote).We anticipate a regular one-day per week remote work being feasible for most weeks after successfully co...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Director for the Colleges

    Assistant Director for the Colleges

    University of California - Santa Cruz • Santa Cruz, CA, United States
    Full-time +1
    This is a live-in position which requires the employee to live in the provided apartment full time.On-campus apartment accommodation provided, in accordance with Apartment Use Agreement.Basic meal ...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Our Team • Gilroy, CA, US
    Part-time
    Quick Apply
    Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting / quality foo...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    SPENGA • Santa Cruz, CA, United States
    Full-time
    The manager is responsible for the performance and success of the studio.The job encompasses everything involved in running the day-to-day operations of the SPENGA studio, from maintaining the book...Show more
    Last updated: 5 days ago • Promoted