Application Engineer SME - Server Support

Description & Requirements

Introduction : A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

Engineer audio systems and integrated technology platforms that augment the driving experience

Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

Harman Software Products operation teams provide ongoing maintenance and 24 / 7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.

As an Application Engineering Subject Matter, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.

What You Will Do

Ensure timely resolution of customer issues and maintain high customer satisfaction

Provide hands-on customer support and ticket handling

Own and lead complex technical problems and escalations

Work closely with cross-functional teams to ensure seamless integration and operation of applications

Continuously monitor and enhance application performance, reliability, and scalability

Actively participate in the requirements and architecture process

Be part of the on-call rotation to provide 24 / 7 support

What You Need to Be Successful

B.Sc. degree in Computer Science or equivalent

10+ years of experience in the software industry, in customer-oriented roles

Strong technical knowledge and hands-on experience with Linux : Proficiency in Linux system administration, including scripting abilities

Web and server architecture : In-depth understanding of web technologies and server architecture, including deployment and maintenance

Networking architecture : Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting

Database management : Ability to read and manage databases, including SQL and NoSQL databases

Excellent communication and interpersonal abilities

Analytical mindset with a focus on problem-solving and process optimization

Experience in managing and supporting customers from different regions

Excellent customer service communication skills in English

Ability to work flexible hours according to customers' needs

Ability to work independently and take initiative

Ability to build and maintain positive relationships with team members and customers

Bonus Points if You Have

Proficiency in Java programming and development

Software development and code analysis : Expertise in Java, C / C++, and scripting languages such as Perl, Python, shell, and Ant

Understanding of security principles and practices

Practical experience with networking technologies and protocols

Familiarity with Elasticsearch, Oracle DB, and Postgres

What Makes You Eligible

This position may require occasional travel (up to 10%) depending on business needs

Work in the Novi, Michigan office (Hybrid - schedule)

What We Offer

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

Extensive training opportunities through our own HARMAN University

Competitive wellness benefits

Tuition reimbursement

"Be Brilliant" employee recognition and rewards program

An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-Hybrid

#LI-JS247

Pay Transparency

$ 87,750 - $ 128,700

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN : Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice : Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn / email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through : harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

Apply