Collector-Customer Svc&Financial Asst

Job Description

Department : UHC : FPBO - Self Pay

Job Summary : The Collector-Customer Service and Financial Assistant is responsible to make phone calls to patient or guarantors, and to receive phone calls from patients, ancillary departments and third party payers. Qualifies charity accounts through extensive financial background analysis. Has the knowledge and experience to qualify patients through other County and State programs. Encompasses a broad scope of job functions related to all types of accounts within the Patient Business Office. Possesses in-depth knowledge of billing, collection policies and procedures for Medicare, Medi-Cal, Commercial Contract-Managed Care and Self-Pay. Understands and implements Charity discounts in accordance with the LLUHC policy. The position requires problem solving and customer relation skills. Adheres to HIPAA rules in maintaining patient privacy and confidentiality. Uses multiple computer systems to gather and troubleshoot inquiries and requests. Performs other duties as needed.

Education and Experience : High School Diploma or GED required. Associate's Degree preferred. Minimum one year of hospital or clinic setting experience preferred.

Knowledge and Skills : Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate / troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications : None.

About Us

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

About the Team

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.

Loma Linda University Health Care is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant's consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.

We appreciate your interest in Loma Linda and wish you success in your job search!