Field Technical Representative

Field Technical Representative

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment : We're in every construction market.

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers' challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better. Elevate is part of the Amrize family of brands.

About The Role

The Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty / Technical Services team at Amrize Building Envelope division. Amrize Building Envelope (ABE) is based out of Nashville. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day :

• The training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.

This is a fully remote position - candidate must live within the territory (Texas - ideally Austin or San Antonio).

What You'll Accomplish

Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications. Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty, type / term, and construction site specific conditions. Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer. Ability to develop strong customer relationships and inspire customer confidence. Ability to follow corporate and division policies and applicable governmental safety regulations are required. Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues. Ability to define and document a project, set timelines, align resources, and execute to meet deadlines. Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution. Experience effectively and proactively managing customer expectations throughout the investigation / troubleshooting process. Ability to prioritize work. Maintains an understanding of current business initiatives and identifies opportunities for improvement.

What We're Looking For

Base Requirement (one required) : Bachelor's Degree in Construction Management, or Architecture; Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214); High school diploma and minimum of 10 years' construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer. Additional Requirements : Strong technical expertise in most of the following products and an aptitude to learn the rest : Single-Ply Roofing Systems including : EPDM, TPO, PVC Asphalt Roofing Systems including : SBS, APP, BUR Metal Systems : Standing Seam Roofs, Cavity Wall Assemblies Roofing Coatings including : Silicone Roof Coatings, Acrylic Roof Coatings Urethane Systems including : P.U.F. Roofing, Wall Foam Garden Roofing Systems including : Built In Place, Modular Must be personable and professional and maintain a high-level of integrity. Strong customer service focus. Strong verbal and written communication skills. Ability to think outside the box. Good organizational and time management skills are a must. Must be able to travel overnight 20% - 30% of the time by air or car. Must also be able to work flexible hours with minimum notification when necessary. Must possess a current driver's license. Claims Adjusting Experience.

What We Offer

Competitive salary Retirement Savings : Choose from 401(k) pre-tax and / or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program

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