REGIONAL DIRECTOR of OPERATIONS EVS

Regional Director Of Operations

Salary : $130,000 - $160,000 Other Forms Of Compensation : Relocation Assistance + Bonus + Car Allowance + Benefits Offered

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

This position is based in the Detroit area. Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment, overseeing all aspects of EVS.

Key Responsibilities

Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and / or Directors of EVS, and their teams, to provide top-notch service

Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)

Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community

Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk / reward and short / long term implications

Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment

Serves as representative / brand ambassador of the Touchpoint Services team to senior clients in territory, and acts as escalation point

Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)

Collaborates with key partners to support regional initiatives

Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time

Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation

Owns the financial results / P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes

Ensures consistent and fair administration of all policies and procedures

Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

Required Qualifications

Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

Preferred Qualifications

Strong background in senior leadership roles with exposure to contract / budget management, customer service, people development, environmental services

Proven track record of growing a business and leading teams, along with strong financial acumen

Ability to think quickly, analytically, strategically, and accurately

Expert client relationship, influencing, listening, and communications (written and verbal) skills

Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient

Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills

Proficient in the use of Microsoft Suite

Extensive travel required in this position

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Touchpoint are offered many fantastic benefits.