Call Center Representative Lead

Job Details

HCVA - Museo 8th Floor Main - Houston TX

Full Time

High School Diploma / GED

None

Day

Other Positions

Description

US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston TX.

Responsibilities :

• Answer incoming calls from patients and provide information assistance and support in a timely manner
• Schedule patient appointments and coordinate with healthcare providers and clinical staff
• Verify patient demographic and insurance information.
• Document patient interactions inquiries and appointment details accurately
• Follow communication scripts when handling different topics
• Follow established call center protocols including HIPAA compliance to protect patient confidentiality
• Handle patient complaints and concerns professionally and empathetically
• Provide basic medical information and directions to patients as appropriate
• Collaborate with clinical and administrative teams to resolve patient issues.

Requirements :

About Houston TX :

Houston is a diverse city with a booming job market in energy healthcare and tech. It has no state income tax an affordable cost of living and world-class dining and entertainment. Green spaces museums and pro sports teams add to its appeal. Whether for career growth or culture Houston has it all.

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1