Full-time Store Supervisor - White Marsh Mall

Overview

Forever 21 has been a leader in the global fast fashion market since its humble beginnings in Downtown LA. Today we operate 350+ stores across the USA and a robust e-commerce platform. Forever 21 is a powerhouse. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

With a renewed focus on the customer experience, we offer high-style designs and fashion basics with compelling values and a dynamic store environment. Whether we’re collaborating with your favorite brands, and influencers or setting trends - we are always striving to make Forever 21 your go-to fashion destination to shop, work, and play!

Join us – tomorrow is yours to define… Forever!

The FT Store Supervisor position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The FT Store Supervisor will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.

Responsibilities

• Consistently creates a welcoming environment and experience for the customer by always maintaining and executing a customer first mentality. Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
• Serves as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.
• Acts as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
• Leads the overall store earnings by driving top line sales while managing controllable contribution.
• Spends at least 60% of the shift performing Leader on Duty tasks.
• Educates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
• Facilitates new hire onboarding and training for various skill levels.
• Trains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
• Arranges and executes suitable and effective training solutions for other team members based on performance.
• Supports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention and service.
• Ensures floor is replenished per company guidelines which includes follow-up with staff to ensure accuracy.
• Ensures service, merchandising, and operational standards are met through company-defined practices and processes.
• Partners with the leadership team to make product placement adjustments based on selling, inventory ownership and merchandising reports.
• Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
• Adapts to a fast-paced environment and is capable of managing multiple priorities at once.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent. College degree and/or relevant retail work experience is preferred.
• Must have at least 1 year of retail experience. Prior supervisory or management experience preferred.
• Must be capable in sales generation and possess strong customer service skills.
• Must have exceptional communication, organizational and time management skills.
• Must be capable to develop and train others, including delegating tasks and follow-up.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
• Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.

We actively encourage our current and future employees to:

Unleash your style - where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code showing up in a way that makes them feel comfortable, stylish, and unique!

Embrace your individuality – we value the diverse perspectives, talents, and backgrounds that make each person one-of-a-kind. We celebrate what makes you exceptional!

Own your Journey- Where personal & professional growth goes hand in hand. Embrace your journey, learn, adapt, and make a lasting impact. At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC!

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).