Customer Experience Representative

Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.

About The Role & Team

Webull is seeking adaptable, thoughtful, and detail-oriented professionals to join our Customer Experience (CX) team. As a Customer Experience Representative, you'll support clients across inbound phone and written support channels while contributing directly to broader CX initiatives.

This is more than a traditional support role. In addition to resolving day-to-day inquiries, you'll help shape how our support systems are scaled by improving internal knowledge, identifying gaps, and informing how we leverage automation to streamline and modernize service delivery. We're actively transforming our operating model into a smarter, faster, AI-enabled experience for both clients and agents, and your input will help drive that shift.

In This Role, You Will

• Respond to inbound client inquiries via phone and written channels with professionalism, clarity, and accuracy
• Support a wide range of topics including account access, banking, trading, and platform functionality
• Follow established procedures and compliance protocols across all communication types
• Raise knowledge gaps, broken flows, or inefficient steps through the appropriate internal channels
• Collaborate with CX colleagues and cross-functional teams to improve internal SOPs, knowledge content, and escalation logic
• Contribute insights to help train and refine AI-based internal and client-facing support tools
• Participate in continuous improvement efforts across tools, workflows, and support systems

The Skills You Bring

What Makes You Stand Out

Why Webull?

Webull is more than a fintech companywe're a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 15 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact.

Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes :

This role is based in our St Pete Global HQ (200 Carillon Pkwy, FL), where in-person collaboration fuels growth, mentorship, and innovation.

EEOC Statement

Webull is an equal opportunity employer. We're committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.

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