ICT Systems Technician Level I

Job Description

Job Description

JOB SUMMARY :

ICT Systems Technician – Level I provides comprehensive technical support to faculty, staff, and students across various settings, including offices, classrooms, public areas, and residential halls. This role demands a solid understanding of computer technology and audio-visual systems, with a strong commitment to delivering high-quality customer service. The technician will respond efficiently to support requests submitted through the institution’s ticketing system, by phone, and walk-ins, ensuring timely issue resolution. In addition to assisting staff and faculty, the technician supports students in residence halls and provides classroom and lab technology assistance during and outside scheduled class times.

Compensation : $45,000 / annually; $21.64 / hour

ESSENTIAL FUNCTIONS :

• Provide support to Staff on all supported software platforms.
• Be available for computer and AV preparation / breakdown for staff, students, and faculty before, during, and after meetings as determined by the requester's needs.
• Respond promptly to staff, faculty, and students for troubleshooting, hardware, software, password assistance, and general tech support as issues arise.
• Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume.
• Set up and break down computer labs in the academic buildings, offices, and residence halls.
• Responsible for installing and configuring new devices, adding these devices to an Active Directory Domain and / or Azure Autopilot.
• Install and configure desktop software as needed.
• Manage Antivirus software and assist users with applications and troubleshooting hardware.
• Provide technical assistance and / or training to staff, faculty, or students in using the audio / visual equipment for events in the classrooms and public spaces.
• Maintain, inventory, suggest repair, storage, or replacement of equipment.
• Communicate with staff, faculty, and students regarding technology and scheduling needs and problems.
• Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities established in the Staff Handbook.
• Assume other responsibilities as reasonably requested by staff, faculty, and students.
• Performs related work as required or as delegated by supervisor(s).

ADDITIONAL RESPONSIBILITIES :

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS