Voice IT Field Support Specialist

Job Description

Job Description

What You Will Do

As a Voice IT Field Support Specialist , you will provide hands-on technical support to install, maintain, and troubleshoot IT and voice systems across government sites. You will be responsible for preparing, configuring, and deploying computing equipment and communications hardware, while ensuring operational continuity and security compliance. Your work will involve both independent tasks and collaboration with site personnel, often requiring physical setup and transport of devices.

Key Responsibilities

• Conduct site surveys to evaluate current configurations and user needs.
• Prepare installation documentation, drawings, and implementation schedules.
• Install, configure, and test workstations, printers, teleconferencing devices, and peripheral hardware.
• Maintain, repair, and troubleshoot computers and telecommunications equipment.
• Install and maintain cabling (fiber optic / Ethernet) and telephone systems.
• Provide user training on hardware functionality and best practices.
• Document all configuration changes and service activities.
• Perform physical labor, including lifting equipment up to 50 lbs and working in tight spaces.
• Travel locally using a company vehicle to complete on-site support assignments.
• Work an assigned 8-hour shift within the hours of 6 : 00 AM to 6 : 00 PM

Required Skills and Qualifications

Education and Experience

Certifications

Clearance Requirement :

Independent Software is an Equal Opportunity Employer EOE, M / F / D / V.

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