Program Manager, Policy and Process, Account Health Support

AHS Policy / Process Manager

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The AHS Policy and Process Manager within the Account Health Support team acts as a primary interface between AHS and the internal business partners we support. As an AHS Policy / Process Manager, you set the strategy for new program rollouts within AHS, define the processes that make up that strategy, and develop the tools to execute and measure it. This role will be responsible for executing end-to-end process improvement programs that results in the standardization of business processes and implementation of best practices. A successful candidate will demonstrate strength in the following competencies :

Continuous Process Improvement :

• Shares findings for process and tools improvement with the global AHS network.
• Summarizes the best practices and communicate with the site leaders / Operations managers.
• Exhibits mastery of AHS process and tools.
• Develops narratives to communicate process findings to leadership.
• Able to communicate nuances in AHS Specialist workflow to leadership and external stakeholders.
• Serve as primary process improvement liaison to local site leadership.

Consultant and Business Partner :

Measures and Delivers Results :

Key job responsibilities Responsibilities include program scoping, launch design, collection and analysis, site visits, proposal of new standards, communication of results to senior Seller Trust & AHS management, and subject matter expert (SME) support for implementations of recommended improvements. As a Policy / Process Manager you will :

A day in the life Every day is different as a Program Manager. You'll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a program pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders.

About the team The Policy Process Management Office (PPMO) starts the AHS flywheel as we work with policy teams to identify use cases and set the vision for processes. PPMO assumes end-to-end ownership for programs, including forecasting volume, establishing annual goals, supporting new use case launches for Seller preventative enforcement and reinstatement, and driving operational improvements.

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800 / year in our lowest geographic market up to $142,800 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits .