Technical Support Specialist, Parts Identification

Technical Support Specialist, Parts Identification

Job Title : Technical Support Specialist, Parts Identification

Location : Ocala, FL (Onsite)

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies— from compressors to precision handling of liquids, gases, and powers — to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food & beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Ready to power the future of innovation? Imagine a compressor that doesn't just change the game, it reinvents it. Our Compression Systems and Services (CSS) North America division delivers cutting-edge, highly reliable compressor systems trusted across industries worldwide. With unmatched expertise in productivity and performance, we've earned our place as leaders in the field.

We're seeking a driven Technical Support Specialist, Parts Identification to join our Ocala, FL team; someone who is looking to put their technical know-how to work in a role that is fast-paced, rewarding, and never the same day twice. You'll be the go-to expert for parts identification and interpretation, supporting both Customer Centers and distributors. In this role, you'll do more than process orders—you'll keep businesses running by championing our aftermarket parts, preventing costly field issues, and ensuring customers get the reliable solutions and service they need. A background in mechanical or electrical systems, or HVAC experience with heating and air conditioning, will set you up for quick success. Bring your systems knowledge, curiosity, and problem-solving drive to uncover solutions and deliver top-notch support. We're looking for a self-starter who isn't afraid to ask questions, dig into challenges, and keep learning. If you're ready for a role where growth, variety, and impact are part of every day, we want to hear from you!

Responsibilities

• Provide timely and accurate parts identification for compressor products assigned via phone, email, or TechDirect knowledge base system
• Develop and facilitate training for Parts Basic training for assigned product categories
• Facilitate on-the-job training for Passport system via email, phone and other communication mediums including video conference as needed
• Maintain accurate records and initiate amendments to parts manuals, drawings, and Passport system as required
• Maintain daily call logs for all open requests to ensure closure of all issues; often requires information collection from other functions needed to resolve PID issue
• Interface with Technical Support, Engineering to resolve application issues, conversion requests, and facilitate installation of parts not necessarily to original specifications
• Investigate and review engineering documentation to determine parts list needed to do simple conversions or machine upgrades
• Interface with sourcing and purchasing within plants and DLC for quotes on new part requests, material spec sheets and part certifications
• Interface with and assist Services Marketing, Configurator team, and pricing specialists related to new CCN pricing and lead time to ensure seamless customer experience
• Complete and maintain all standard work processes related to Parts ID
• Assist as needed in field service bulletins and other field communications as needed

Qualifications

Core Competencies

Preferences

Travel & Work Arrangements

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership—taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE : IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

J-18808-Ljbffr