Call Center and Rebate Application Representative

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This position is based in San Antonio, Texas. Supporting Mountain and / or Pacific Time Zone hours.

Essential Job Functions

Our dedicated team delivers exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of applications for energy rebates through several state government Home Energy Rebates Programs for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants (residents / consumers and contractors) and other program partners. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail. The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are necessary. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct support via phone and email, and working collaboratively with the team to meet program goals. Additional activities include :

• Enter, maintain and track rebate applications in the program application and rebate processing platforms.
• Take and process updates to online rebate applications received by telephone, email, and other forms correspondence from program participants and other program partners.
• Maintain knowledge of eligible products, services, and customer service processes & procedures.
• Communicate and resolve disputed rebate claim data.
• Provide expertise and guidance to program participants in interpreting policies to assure program participation and compliance.
• Engage with participants on matters related to energy efficiency.

What You Will Do?

Our task is to organize and make sense of a wide variety of project data, proof of income, receipts, invoices, and other documents to make sure we are appropriately applying rebate payments. To achieve this, the Call Center Representative / Rebate Specialist will :

You're a great fit if you can demonstrate your ability to :

What You Will Need :

High School Diploma or GED equivalent required Minimum of 1 year of previous experience within a customer-facing environment required; Call Center experience in an inbound / outbound customer support environment preferred PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential Detail-oriented and flexible Ability to successfully prioritize and self-manage : You will be working with a Supervisor on tasks, but it will be helpful to understand the gist of our work and direct yourself to the highest priority activities Excellent verbal and written communication skills Ability to initiate and follow through on projects and work independently with minimal supervision required Would not require sponsorship now or anytime in the future to work in the United States

What Would Be Nice to Have :

Associate or Bachelor's degree a plus Specialized experience with application processing, business processing or financial eligibility experience. Specialized grant management experience and familiarity with grant management processes and regulations. Specialized experience with energy efficiency and electrification programs. Specialized financial documentation experience with various financial documentation (purchase orders, invoices, check registers, etc.). Bilingual abilities are a plus.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include : Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.