Data Scientist - NLP / NLU

Tiger Analytics is looking for experienced Data Scientists to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the best global analytics consulting team in the world.

We are looking for a dynamic and experienced NLP / NLU Data Scientist to join our innovative team. In this role, you'll be at the forefront of enhancing our AI-driven platforms by analyzing customer interactions and providing actionable insights that directly impact product improvement. As a key member of our team, you'll work closely with bot developers, product managers, and other stakeholders to improve the Natural Language Understanding (NLU) of our chatbots and voice bots. Your insights will guide the development of new product features, while also helping us identify customer pain points to enhance the overall customer experience. This is an exciting opportunity to leverage your expertise in data science, NLP technologies, and Generative AI to make a tangible impact on the evolution of our AI platforms.

Key Responsibilities

• Analyze customer inputs, feedback, and interactions with our chatbot and voice bot platforms to uncover trends, patterns, and areas for improvement.
• Collaborate with bot developers and conversation designers to refine and improve the platform's NLU, ensuring a smoother, more intuitive user experience.
• Cluster large volumes of conversation data into meaningful topic groups to better understand user intent and improve targeted product enhancements.
• Generate solutions using Large Language Models (LLM) to enhance the capabilities of our AI-driven platforms.
• Generate insights from data to guide the product team on customer-driven feature developments, helping shape the future of our products.
• Identify common customer pain points, complaints, and preferences, and translate these into actionable recommendations for improving the customer experience.
• Leverage your expertise in Generative AI to explore and implement advanced solutions for conversational AI improvements.
• Work with cross-functional teams, including product, conversation designers, and bot developers, to ensure that insights are accurately applied, and improvements are effectively implemented.

Requirements

Benefits

This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.

Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.