General Manager

General Manager – Lucky Lab Coffee Co. (Dripping Springs Location)

Full-Time | 45–50 hrs / week | Weekends Required

About Lucky Lab Coffee Co.

At Lucky Lab Coffee Co., we believe in the power of great coffee, good people, and happy dogs. We're a growing team of passionate individuals bringing handcrafted drinks, scratch-made food, and classic Southern hospitality to the greater Austin area. We're deeply committed to our community, our customers, and creating a workplace that's as rewarding as it is fast-paced. Our culture is rooted in high standards, hard work, and heart.

As we expand to our brand new Dripping Springs drive-thru location, we're looking for a driven, experienced, and hands-on General Manager to lead the charge.

Position Overview

The General Manager plays a critical role in shaping the daily operations, team culture, and guest experience of the cafe. This is a high-responsibility, high-reward role for someone who leads from the front—energizing the team, solving problems in real-time, and ensuring every cup and customer interaction reflects the Lucky Lab standard.

This position reports directly to the Director of Operations and requires a commitment to long hours, operational excellence, and cultivating a workplace that delivers exceptional service every single day.

What You'll Be Responsible For :

Leadership & Team Development

• Lead, mentor, and train a team of supervisors and hourly staff with a strong emphasis on accountability, hospitality, and service standards.
• Set the tone for store culture—positive, fast-paced, and solution-oriented.
• Ensure consistent coaching, performance reviews, and employee development that drive retention and team satisfaction.
• Own the training program : onboard new hires, lead ongoing upskilling, and ensure all staff are equipped to succeed.

Guest Experience

Operations & Financial Performance

What We're Looking For :

deliver five-star service during long or stressful days.

Perks & Benefits

ompetitive base salary ($55,000-60,000) + performance-based bonus structure

Ready to Lead the Pack?

If you're a hospitality leader with a heart for service, a head for systems, and the hustle to match—we'd love to meet you. Please email a COVER LETTER and resume to dscareers@luckylabcoffee.com.