Talent.com
Concessions Manager | Full-Time | PeoplesBank Arena
Concessions Manager | Full-Time | PeoplesBank ArenaOak View Group • Hartford, CT, US
Concessions Manager | Full-Time | PeoplesBank Arena

Concessions Manager | Full-Time | PeoplesBank Arena

Oak View Group • Hartford, CT, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Concessions Manager | Full-Time | PeoplesBank Arena

Join to apply for the Concessions Manager | Full-Time | PeoplesBank Arena role at Oak View Group

Concessions Manager | Full-Time | PeoplesBank Arena

1 day ago Be among the first 25 applicants

Join to apply for the Concessions Manager | Full-Time | PeoplesBank Arena role at Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet .

Position Summary

The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee / volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The Concessions Manager must be provide a high level of event oversight, technical proficiency and operational / personnel support to ensure the smooth operation of the Arena & Concessions Dept.

The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.

This role pays an annual salary of $60,000 - $70,000

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 24, 2025.

About The Venue

The PeoplesBank Arena is Connecticut's premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleven-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

Responsibilities

  • Responsible for managing, developing and mentoring a staff of part time and full time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
  • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include : verifying opening inventory, assigning duties to concession workers (employee / volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
  • Ability to oversee a large volume of inventory, order product, and manage high volume sales.
  • Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the DFB.
  • Training new & current employees with regarding to property procedure & best practices.
  • Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
  • Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to DFB immediately.
  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.
  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety / health issues to management immediately.
  • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Ability to obtain working knowledge of all existing concession locations : geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.

Qualifications

  • Associate's Degree (A.A.) or greater in Culinary Management, Business Management, or related field;
  • 3-5 years' experience in Concessions Management, other Food & Beverage Management, or related experience.
  • Solid working knowledge of computer applications : Microsoft office, POS systems, timekeeping system.
  • Experience training new employees and volunteers.
  • Advanced knowledge of inventory procedures and controls.
  • Experience ordering product for a high-volume venue or facility.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ability to make sound business / operations decisions (i.e. regarding employee placement, staffing adjustments, and / or respond to technical, product or equipment challenges during an event) quickly and under pressure.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash / credit transactions, cash reconciliation and product inventory.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Nationally recognized food service sanitation training course certification preferred.
  • Nationally recognized alcohol service training course certification preferred.
  • Strengthened by our Differences. United to Make a Difference

    At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

    Equal Opportunity Employer

    Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Entertainment Providers

    Referrals increase your chances of interviewing at Oak View Group by 2x

    Get notified about new Concessions Manager jobs in Hartford, CT

    Director of Concessions | Full-Time | PeoplesBank Arena

    Hartford, CT $75,000.00-$85,000.00 2 days ago

    Concessions Supervisor - XFINITY Theatre Hartford, CT

    Concessions Supervisor | Full-Time | Pratt & Whitney Stadium

    Berlin, CT $46,000.00-$50,000.00 3 weeks ago

    Berlin, CT $46,000.00-$50,000.00 3 weeks ago

    Retail Store Manager MANCHESTER | Main St

    Hartford, CT $74,750.00-$98,900.00 1 week ago

    Glastonbury, CT $80,000.00-$115,000.00 2 weeks ago

    West Hartford, CT $26.63-$38.35 3 days ago

    Associate Store Manager - Blue Back Square - West Hartford, CT

    East Hartford, CT $65,000.00-$80,000.00 1 month ago

    Concessions Manager | Full -Time | University of Connecticut Athletics

    Storrs, CT $60,000.00-$70,000.00 1 week ago

    Concession Worker | Part-Time | PeoplesBank Arena

    Enfield, CT $46,000.00-$50,000.00 2 months ago

    Manchester, CT $86,100.00-$143,800.00 2 days ago

    Vernon, CT $65,000.00-$85,000.00 2 days ago

    Southington, CT $55,000.00-$60,000.00 3 months ago

    Glastonbury, CT $75,000.00-$85,000.00 2 weeks ago

    Rocky Hill, CT $65,000.00-$100,000.00 1 month ago

    Store Manager - Victoria's Secret - Westfarms - Farmington, CT

    Farmington, CT $79,200.00-$99,000.00 1 week ago

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    Manager Peoplesbank • Hartford, CT, US

    Related jobs
    Manager, FP&A

    Manager, FP&A

    Timex Group • Shelton, CT, US
    Full-time
    We are rebel watchmakers with a purpose.Established in 1854 as the Waterbury Clock Company, we took a traditional European watchmaking and layered American industrial ingenuity on top.That is when ...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager

    Assistant Manager

    Dunkin' • Branford, CT, US
    Full-time
    As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers.We value hardworking and enthusiastic employees and we make it a priority to ensure their suc...Show more
    Last updated: 30+ days ago • Promoted
    Club Manager | Full-Time | PeoplesBank Arena

    Club Manager | Full-Time | PeoplesBank Arena

    Oak View Group • Hartford, CT, US
    Full-time
    Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of...Show more
    Last updated: 30+ days ago • Promoted
    Nursing Supervisor (RN) Weekends

    Nursing Supervisor (RN) Weekends

    Riverside Health & Rehabilitation Center • Pleasant Valley, CT, US
    Full-time
    A Great Place to Work Riverside is a proud affiliate of National Health Care Associates.As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful ...Show more
    Last updated: 18 hours ago • Promoted • New!
    Restaurant Manager

    Restaurant Manager

    Raising Cane's • Milford, CT, US
    Full-time
    Initial hiring pay range (based on location, experience, etc.At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. Our Crew make it happen, our Cu...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Manager - Chili's Southington CT & Surrounding area

    Restaurant Manager - Chili's Southington CT & Surrounding area

    Chili's Grill & Bar • Plantsville, CT, US
    Full-time
    Chili's Managers are wired for hospitality! We're in the people business.So, we know how to make someone feel special, and our most successful Managers are passionate about connecting with Team Mem...Show more
    Last updated: 10 days ago • Promoted
    Operation Manager

    Operation Manager

    Weatherford • Wallingford, CT, US
    Full-time
    The Operations Manager will oversee the daily operations of the Flow and Reservoir Monitoring manufacturing operations in accordance with Company policy, governmental legislation, and quality servi...Show more
    Last updated: 30+ days ago • Promoted
    Area Sales Manager

    Area Sales Manager

    Danaher • Salem, CT, US
    Full-time
    In our line of work, life isn't a given - it's the ultimate goal.When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve ...Show more
    Last updated: 3 days ago • Promoted
    Field Operations Manager

    Field Operations Manager

    ABM Industries • Wallingford, CT, US
    Full-time
    The Field Operations Manager is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. Leads Project Managers and Supervisors to ensure con...Show more
    Last updated: 30+ days ago • Promoted
    Book Keeping Clerk

    Book Keeping Clerk

    BREAKAWAY RETAIL ENTERPRISES • Wilbraham, MA, United States
    Full-time
    Duties / Responsibilities of the AP / AR Clerk : .Manage accounts payable using accounting software and related programs, adhering to company guidelines. Maintain systems, procedures and policies related ...Show more
    Last updated: 1 day ago • Promoted
    Concessions Manager | Full-Time | PeoplesBank Arena

    Concessions Manager | Full-Time | PeoplesBank Arena

    Oak View Group • Hartford, CT, US
    Full-time +1
    Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of...Show more
    Last updated: 30+ days ago • Promoted
    Construction Project Manager

    Construction Project Manager

    Sally's Apizza • West Hartland, CT, US
    Full-time
    Sally's Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide! Famous for our distinctive tomato sauce and chewy, crispy crust wit...Show more
    Last updated: 30+ days ago • Promoted
    Retail Cosmetics Sales Counter Manager - MAC, Shoppes At Buckland Hills - Full Time

    Retail Cosmetics Sales Counter Manager - MAC, Shoppes At Buckland Hills - Full Time

    Macy's • Manchester, CT, US
    Full-time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...Show more
    Last updated: 30+ days ago • Promoted
    Area Retail Leader

    Area Retail Leader

    KeyCorp • Shelton, CT, US
    Full-time
    Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities.The Area Retail Leader (ARL) is responsible for the sales, service, and financial leadershi...Show more
    Last updated: 2 days ago • Promoted
    Assistant Manager, Operations | Full-Time | PeoplesBank Arena

    Assistant Manager, Operations | Full-Time | PeoplesBank Arena

    Oak View Group • Hartford, CT, US
    Full-time +1
    Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of...Show more
    Last updated: 17 days ago • Promoted
    Nursing Supervisor (RN) Weekends

    Nursing Supervisor (RN) Weekends

    Glastonbury Center for Health & Rehabilitation • Canton Center, CT, US
    Full-time
    A Great Place to Work National Health Care Associates is proud to welcome the Glastonbury Center for Health & Rehabilitation to our affiliate family! We think that you are going to love it here.You...Show more
    Last updated: 30+ days ago • Promoted
    Manager, Strategic Partnerships -Dallas / Ft. Worth / OKC

    Manager, Strategic Partnerships -Dallas / Ft. Worth / OKC

    Post University • Waterbury, CT, US
    Full-time
    ELIGIBLE CANDIDATES MUST LIVE IN THE DALLAS / FORT WORTH / OKLAHOMA CITY TERRITORY TO APPLY.Post University seeks a highly skilled Strategic Partnerships Manager (SPM) to join our rapidly growing team....Show more
    Last updated: 30+ days ago • Promoted
    Call Center Manager

    Call Center Manager

    BCI Acrylic • Plainville, CT, US
    Full-time
    Creating a fresh solution to bath remodeling, Total Bath Systems offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibil...Show more
    Last updated: 20 days ago • Promoted
    Consulting Manager

    Consulting Manager

    ClifyX • Wallingford, CT, US
    Full-time
    Consulting Manager demonstrates exceptional core consulting skills and possesses the ability to solve our client's most challenging problems. S / he is responsible for the day to day activities of an ...Show more
    Last updated: 5 days ago • Promoted
    Head Manager

    Head Manager

    Snipes • New Haven, CT, US
    Full-time
    We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide....Show more
    Last updated: 30+ days ago • Promoted