Advisor, Financial Aid

Managerial & Professional

Advises prospective, new and returning students of financial aid opportunities and requirements. In collaboration with the Coordinator, Customer Service, ensures the Campus Financial Aid Offices are operating efficiently, delivering excellent customer service, and increased customer satisfaction and student success.

Essential Functions :

• Provide quality customer service to students and families.
• Comply with all Family Educational Rights and Privacy Act (FERPA) regulations.
• Provide students with accurate information regarding the financial aid application and award process.
• Adhere to customer service plan requirements.
• Attend all mandatory trainings, meetings and requests additional assistance when needed.
• Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time.
• Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.
• Assist students and their families in a timely and professional manner.
• Ensure students feel welcomed in the Financial Aid Office and are treated with the highest level of respect, professionalism, and integrity.
• Assist parents and students with the financial aid application process and addresses questions or concerns, using various communication methods (email, phone, in-person, text, etc.).
• Attend and provide Financial Aid information at HCC College events, high school workshops and other external community events. This includes evening and weekend events.
• Provide students with a confidential setting (if requested) and ensure that sensitive matters are treated appropriately.
• Work with other departments and process appeals, dependency overrides, and special circumstance requests accurately and timely to enable the student to be academically successful.
• Enter data into information management system accurately and in accordance to office policies and procedures.
• Handle difficult customers professionally and with respect.
• Assist the student workers in the Financial Aid Office with questions, concerns or unresolved student issues.
• Provide coverage and leadership at various HCC Financial Aid Office locations as needed.
• Respond to District staff inquiries in a timely, respectful, and professional manner.
• Assist the Representatives, Front Desk Customer Service with questions, concerns or unresolved student issues.
• Assists the Coordinator, Customer Service in monitoring and evaluating the customer feedback system to help resolve student issues.
• Respond to student and parent complaints, and works with the Coordinators, Customer Service to address all complaints in a timely manner.
• May have to work beyond the normal schedule (i.e. evenings and weekends).
• Perform other duties, tasks and assignments as required.

Qualifications :

Working Conditions :

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

Security Sensitive : This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215

The Organization :

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest singularly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team :

Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location :

Houston is a city with limitless possibilities :

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

EEO Statement :

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies :

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

713 718.8271 or hcc.oeotix@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.