Bilingual Spanish Helpline Agent
Join our non-profit team as a Bilingual Spanish Helpline Agent and help provide crucial support to our diverse community. In this role, your language skills and empathy will make a real difference in people's lives.
Key Responsibilities
- Actively respond to helpline calls, delivering support and guidance in Spanish and English.
- Listen with compassion and communicate solutions to callers' questions or concerns.
- Refer callers to appropriate resources or escalate issues when needed.
- Accurately document caller information in our system.
- Maintain privacy and confidentiality at all times.
- Collaborate with colleagues to continually improve helpline services.
Requirements Qualifications
Fluent in Spanish and English (verbal and written).Prior customer service or call center experience preferred.Excellent communication, listening, and problem-solving abilities.Comfortable with technology and CRM platforms.Commitment to serving the community and upholding organizational values.