Bilingual Helpline Agent

Bilingual Spanish Helpline Agent

Join our non-profit team as a Bilingual Spanish Helpline Agent and help provide crucial support to our diverse community. In this role, your language skills and empathy will make a real difference in people's lives.

Key Responsibilities

• Actively respond to helpline calls, delivering support and guidance in Spanish and English.
• Listen with compassion and communicate solutions to callers' questions or concerns.
• Refer callers to appropriate resources or escalate issues when needed.
• Accurately document caller information in our system.
• Maintain privacy and confidentiality at all times.
• Collaborate with colleagues to continually improve helpline services.

Requirements Qualifications