Strategic Account Manager

Join Dempsey as a Strategic Account Manager and help advance our mission to become a regional leader in the Mid-Atlantic. In this role, you'll manage relationships with our largest strategic clients and ensure they receive responsive, high-quality service. Your work will focus on strengthening long-term partnerships and identifying new ways Dempsey can support their operations.

Responsibilities

• Conduct frequent in-person visits to client sites; this is a field-based role that requires regular driving to customer locations.
• Maintain strong, ongoing communication with strategic accounts through scheduled meetings and consistent follow-up.
• Renew service agreements accurately and on time.
• Improve profitability through operational, pricing, and contractual initiatives.
• Build and maintain relationships with key decision-makers.
• Demonstrate Dempsey's value through analysis, reporting, and presentations.
• Introduce new products and services to expand account revenue.
• Identify and manage strategic accounts based on corporate criteria.
• Serve as the primary point of contact for customer needs and issue resolution.
• Identify opportunities to expand or enhance services within each account.
• Track market conditions and competitor activity affecting assigned customers.
• Lead special projects and oversee the resolution of customer concerns.

Qualifications

Benefits

$80,000 - $90,000 a year

Dempsey Uniform is an EEO / Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements.

COMPANY DESCRIPTION

Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.

Technology Leadership

Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey's state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience.

Financial Strength

Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships.

Environmental Leadership

Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment.

Continuity for Keeping Promises

The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them.

It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.