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Systems Administrator I

Systems Administrator I

Muscatine Power and WaterMuscatine, IA, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Purpose

Primary responsibility is to support MPW's HelpDesk advanced Internet and video customer issues, including setup and configuration of all Commercial edge equipment, and administration and maintenance of infrastructure resources. Assist System Administrator II and Sr. Network Engineer as necessary. Responsible for the integrity of the network and overall network security.

Specific Responsibilities

  • Handle escalated calls from Help Desk, providing support as needed pertaining to resolving customer issues pertaining to Internet, IPTV, voice service (VoIP), email, DNS, DHCP and other related issues.
  • Primary support for Residential and Business Class services

Perform routine maintenance on the Internet, IPTV, voice services (VoIP), LTE, and MachLink email distribution systems.

  • In conjunction with the NOC Technician, maintain NOC equipment, networks, and systems.
  • Assist with the installation and configuration of new or upgraded systems for Business Class accounts based on the specifications provided and services requested.
  • Upgrade system firmware and / or equipment as needed.
  • Monitor deployed equipment and systems.
  • Assist with support for Enterprise level services

    • Assist with maintenance on the Internet, voice services (VoIP), Metro Ethernet, and distribution systems.

  • In conjunction with the NOC Technician, maintain NOC equipment, networks, and systems.
  • Assist with the installation and configuration of new or upgraded systems for enterprise accounts based on the specifications provided and services requested.
  • Upgrade system firmware and / or equipment as directed.
  • Monitor deployed equipment and systems.
  • Assist with performing infrastructure administration, including :

    • Ensure appropriate maintenance is completed on systems, including management, troubleshooting, event alarm monitoring, etc.

  • Assist with installation of new network and system technologies.
  • Monitor and maintain baseline operational levels for all network and server systems.
  • Assist in the support of Communications security programs.

    • Maintain network security assets such as mail filter and IDS / IPS devices.

  • Provide assistance in vulnerability assessments.
  • Identify potential improvements in the security environment such as user awareness and training.

    • Other Responsibilities

  • Act as backup for the Systems Administrator II as needed.
  • Assist with corporate telephony services as needed.
  • Other duties as assigned.

    • Qualifications

    Knowledge

  • Bachelor's degree in information technology, networking, or engineering or equivalent combination of education and experience required. Preferred experience would include :

    • Minimum 2 years of networking experience. Current industry certifications preferred.

  • Previous experience with server software and hardware; troubleshooting and repair experience preferred.
  • Working knowledge of wireless / point-to-point and point-to-multi-point technologies.
  • Experience with LAN / WAN technologies including switching and routing, fiber optic networks and Metro Ethernet solutions.
  • Experience with GPON standards.
  • Experience in working with server operating platforms such as Unix, Linux, Microsoft, VMware, and Mac OS.

    • Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and listening skill, with the ability to build productive professional relationships and promote a team atmosphere.
  • Good judgement and reasoning skills.
  • Problem identification, analysis and solving.

    • Abilities

  • Ability to work as part of a team, either as a team leader or a member of a team.
  • Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department / organizational objectives.
  • Ability to develop, read and interpret drawings, schematics, specifications, and technical manuals.
  • Ability to distinguish colors.

    • Other Position Requirements

  • Must possess a valid driver's license.
  • Must be able to attend work on a regular basis, work overtime as needed, and participate in a rotating stand-by schedule.
  • Must maintain a method of communication to be contacted by MPW outside normal work hours.

    • Work Environment

  • Work environment is primarily in an office environment. Occasional visits to an industrial coal-fired power plant or outside job sites may be required.
  • Must be able to climb ladders and work from elevated platform for extended periods under various types of weather / seasonal conditions.
  • Must comply with all safety and site rules at all locations.
  • WorkSTEPS

    • WorkSTEPS

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    This position is rated Light in the WorkSTEPS program.

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    System Administrator • Muscatine, IA, US

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