Client Manager Security

Client Manager

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Allied Universal is hiring a client manager. As a client manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities :

Caring Leadership, Client Engagement, and Operational Oversight :

Hire, develop and retain front line staff, including security officers, field supervisors and operations managers, for small to medium-sized clients within your designated portfolio

Utilize Allied Universal's AI technology, online reporting tools, and business intelligence platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability

Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets

Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction

Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements

Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Qualifications (Must Have) :

Must possess one or more of the following : a bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization; an associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization; high school diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization

Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)

Minimum of two (2) years of experience driving operational goals

Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results

Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

Proficiency in web-based applications and computer systems, including Microsoft Office

Knowledge of safety protocols and service deliverables

Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting

Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently

Excellent oral and written communication skills

Preferred Qualifications (Nice To Have) :

Law enforcement, military and / or contract or proprietary security services experience

Experience managing a dispersed workforce in a multi-location operation

Experience with (BI) business intelligence tools for metrics analysis, reporting, automation, and presentations

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com