Builder Services Representative / Dispatcher

Builder Services Representative / Dispatcher Summary : System One is partnering with a client seeking a detail-oriented and customer-focused professional to serve as the primary point of contact for builders and growth-based customers. This role involves order intake, scheduling, status updates, account setup, and coordinating across departments to ensure timely service delivery. Dispatching experience is highly preferred to manage scheduling and field operations effectively. Key Responsibilities : Handle inbound calls, emails, and web inquiries from builders and customers Process orders, provide status updates, schedule services, and set up accounts for new services and meter sets Dispatch and coordinate with field operations, engineering, and scheduling teams Research and reconcile customer orders using systems such as Banner, Microsoft Dynamics, PCAD, Maximo, and email Maintain logs, service orders, billing records, and customer correspondence Prepare reports, customer letters, complaint records, and account verifications Ensure high-quality customer service through prompt, accurate, and professional communication Qualifications : Strong customer service and communication skills with a polished phone demeanor Prior dispatching experience highly preferred Ability to multi-task, navigate multiple systems, and document calls in real time Strong organizational skills, attention to detail, and time management abilities Proficiency with computers and web-based applications Accurate typing skills and ability to research and resolve issues efficiently Previous customer service or order coordination experience preferred System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref : #208-Rowland Tulsa