Print Services Representative

Print Services Representative

City Chicago, Columbia, Conway, Dallas, Fayetteville, Fort Smith, Houston, Kansas City, La Crosse, Minneapolis, Naperville, Oklahoma City, Rochester, San Antonio State / Province Arkansas, Illinois, Minnesota, Missouri, Oklahoma, Texas, Wisconsin Country United States Department DELIVERY_ACCOUNT_OPERATIONS Working time Full-time Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 33,360 Annual Base Salary Maximum 66,720

About Xerox Holdings Corporation : For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Competencies Desired

Ability to work successfully within a virtual team supporting an operation for off-site print production and customer-specific catalog management processes Ability to listen, understand & communicate with customers and team effectively Ability to handle multiple tasks, organize, and work to schedule delivery of output Good customer service, email etiquette and communication skills Computer skills with high attention to detail and excellent visual acuity and discernment Have basic knowledge of Postscript, PDF pre-flight and troubleshooting skills Knowledge of digital printing and graphic technologies Knowledge of imposition / set-up and print file readiness

General Responsibilities

Operate and administer within a daily workflow inside account web-to-print order systems, supporting customer orders, profiles, tracking, communication, delivery negotiation (i.e. Smartsheet), purchase order management in system Monitor and respond to Shared team Inboxes, SharePoint sites and phone support Enter orders for customers when end-user unable to do so (custom or eLibrary) Provide support in technical design and general layout abilities with (not inclusive) the following software : Adobe In-Design Adobe Acrobat Microsoft Office Suite (Outlook, Word, Excel, Publisher, Power Point) Printshop Mail Program for barcoding and variable data Follow and operate with account document standardization specifications Administer the database of document records : launch, update, and obsolete records Administer the proof library, maintaining parity between database and approved proofs Maintain docs in electronic repository in multiple systems for literature needed for view or order (key word searches of content or metadata) FTE Site Navigation (web-to-print order systems, customer provided) Customer and Xerox Shared Drive navigation Convert author PDF files into print-ready imposed files using Xerox software, Pitstop and vendor web-to-print modules Pull and send customer invoices from web-to-print portal Assist with customer service requests as needed Provide off-site support to cover La Crosse mailroom (shipping and mail experience not necessary, but preferred)

What We Offer

Competitive hourly compensation with overtime potential Comprehensive benefits from day one (medical, dental, vision, life insurance) 401(k) with company match Paid time off, holidays, and personal days A culture that prioritizes flexibility, safety, and work-life balance

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion : https : / / www.xerox.com / en-us / jobs / diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.