Full Time Assistant Store Manager (Store 5450)

Full Time Assistant Store Manager (Store 5450)

1 month ago Be among the first 25 applicants

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Overview

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The role develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, maintaining a clean and organized store, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Responsibilities

• Provide best-in-class guest service : greet guests, respond to questions / concerns quickly and courteously, assist with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping at GameStop.
• Support the shopping environment, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases / returns accurately using the POS system; ensure accurate changes, proper bagging, and receipts with top-notch guest service.
• Respond to guest inquiries in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop benefits, such as new title reservations, trade-ins, and Pro Rewards programs.
• Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, and guidelines.
• Observe associate performance and provide timely feedback; address unsatisfactory performance as directed.
• Provide recognition and feedback to associates and document written feedback in the HR system in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to opening / closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates, manage breaks / meals, and maintain optimal staffing for guest service; supervise in the Store Manager's absence.
• Approve payroll and manage paid time off and time edits; verify pay for time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders and shipments daily.
• Protect assets through inventory control and loss prevention practices; communicate concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and complete administrative duties.
• Perform inventory counts, restock merchandise, and ensure items are represented and organized on the sales floor.
• Count and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits according to guidelines.
• Verify shipments for discrepancies, conduct inventories, and report issues to management.
• Process defectives / recalls and stock pulls promptly with proper labeling and packing lists.
• Maintain safety awareness for associates and guests; address hazards and report injuries per guidelines.
• Maintain store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence.
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures.

Qualifications

Key Skills and Abilities

Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants and complies with applicable laws. Reasonable accommodations are provided for qualified individuals with disabilities under the Americans with Disabilities Act and local laws.

Pay : $19.25 - $23.25 per hour

Note : This position accepts applications on an ongoing basis. Candidates should express interest by applying.

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