HR Associate

Title - HR Associate

Location- Parsippany, NJ

Requirements :

The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and / or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues / questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.

Essential Duties and Responsibilities :

• Employee and Manager Support : Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.
• Issue Resolution : Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
• HR Life Cycle Support : Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.
• Service Excellence : Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
• Compliance Assurance : Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.
• Data Quality : WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
• Supporting Open Enrollment and Leave of Absence activities.
• Collaboration : Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)
• Timely Escalations : Escalating customer dissatisfaction when necessary to the right HR Specialist.

Required Qualifications :

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