Job Description
Job Description
Pharmacy Support Specialist
Location Cary, NC | Onsite
Compensation & Schedule
- $21.00 – $22.00 per hour
- Monday–Friday, shifts between 9 : 00 AM–6 : 00 PM, 10 : 00 AM–7 : 00 PM, or 11 : 00 AM–8 : 00 PM EST
- Full-time, W2
ROLE IMPACT : This role ensures patients receive timely access to prescribed medications by supporting pharmacy operations, insurance verification, and prior authorization processes. Success is defined by accuracy in claim handling, effective patient communication, and seamless collaboration with physicians, payors, and internal teams.
KEY RESPONSIBILITIES
Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and pharmacy servicesVerify insurance coverage, process pharmacy claims, and interpret claim responsesEnter and maintain communication records in pharmacy management systems (MIS)Triage prescriptions to preferred pharmacies or HUB providers as neededReport adverse events and product complaints to clinical staffSupport projects such as annual insurance reverification and other assigned tasksMINIMUM QUALIFICATIONS
1–2 years of pharmacy, healthcare, or prior authorization experienceStrong background in customer service with proven communication skillsKnowledge of pharmacy claims processing and insurance verificationCORE TOOLS & SYSTEMS
Pharmacy Management Information Systems (MIS)Insurance verification platformsMicrosoft Office Suite (Outlook, Excel, Word)Call center or CRM systemsPREFERRED SKILLS
Prior experience in specialty pharmacy or biologics supportFamiliarity with HUB service coordinationDesire to grow into a long-term career opportunity with potential for permanent hireLEGAL NOTICE
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