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ServiceNow Competency Leader

ServiceNow Competency Leader

Dallas StaffingDallas, TX, US
3 days ago
Job type
  • Full-time
Job description

ServiceNow Americas Competency Leader

As a ServiceNow Americas Competency Leader, you will actively contribute in driving the strategic direction, execution, and growth of IBM Consulting's ServiceNow business across the Americas. This role serves as the strategic link between IBM and ServiceNow, ensuring alignment, operational excellence, and measurable business outcomes for both organizations and our clients.

Key Responsibilities :

ServiceNow Americas Competency Leader

Strategic Leadership & Partnership Execution

  • Define and execute the strategy for IBM's ServiceNow relationship, including joint business planning, market positioning, solution development, and go-to-market alignment.
  • Scale the ServiceNow competency across the Americas, building IBM Consulting's capabilities to meet ServiceNow partnership measurements in Customer Success, Competency, and Capability.
  • Drive internal and external partnerships, organizational alignment, and operational performance to maximize the value of the strategic partnership.

Relationship & Ecosystem Management

  • Collaborate with ServiceNow leadership to strengthen the partnership and identify opportunities for joint innovation and solution development.
  • Maintain a formal partnership structure and ensure compliance with ServiceNow partnership standards.
  • Lead IBM's engagement with ServiceNow ecosystem partners, including implementation and build partners, to drive joint capability and market impact.

    • Market Presence & Mindshare

  • Oversee marketing campaigns, content creation, and thought leadership initiatives to elevate IBM's visibility in the ServiceNow ecosystem.
  • Drive market mindshare by securing client references, industry recognition, and analyst accolades.
  • Partner with delivery leaders to harvest client success stories and ensure excellence in Customer Success metrics (CSAT, references) and Capability metrics (deployments).

    • Go-to-Market & Sales Enablement

  • Collaborate with sales and alliance teams to develop and execute go-to-market strategies, including joint marketing campaigns and client engagement programs.
  • Enable field sales teams with partnership insights and differentiation to support informed customer decisions.
  • Drive revenue growth through "sell-to," "sell-with," and "sell-through" motions, ensuring alignment with NNACV and deal registration targets.

    • Enablement & Capacity Building

  • Build and maintain market-leading skills and capacity aligned to ServiceNow offerings and client demand.
  • Lead skill development and certification programs across markets and CICs, in partnership with Workforce, HR, and Learning teams.
  • Ensure IBM meets ServiceNow's competency metrics, including certification and credential targets, and proactively address future skill needs.

    • Governance & Performance Management

  • Establish and manage operational governance and performance reporting for the partnership.
  • Monitor trends and support strategic talent initiatives to ensure IBM Consulting remains a top-rated ServiceNow partner.

    • This job can be performed from anywhere in the US.

    Required technical and professional expertise :

  • Deep ServiceNow Expertise : Demonstrated mastery of the ServiceNow platform, including its core capabilities, workflow modules, and ecosystem.
  • Strategic Alliance Leadership : A proven track record of building and managing high-impact partnerships, particularly in the Cloud / SaaS space.
  • Co-Sell and Co-Delivery Experience : Demonstrated success in driving joint go-to-market motions, including "sell-to," "sell-with," and "sell-through" strategies.
  • Capability and Capacity Builder : Demonstrated experience in building client-valued capability and capacity by combining inspiring leadership with strategic talent development.
  • Operational Discipline : Strong governance and performance management skills.
  • Sales and Marketing Fluency : Experience in sales enablement, marketing strategy, and business development.
  • Executive Relationship Management : Ability to build and sustain trusted relationships with senior executives across IBM, ServiceNow, and client organizations.
  • Business and Market Insight : High business acumen with the ability to analyze market trends, anticipate client needs, and align partnership goals with IBM's strategic priorities.
  • Ecosystem Engagement : Experience working with ServiceNow ecosystem partners, including implementation and build partners.
  • Consulting and Delivery Acumen : Experience in consulting and technology implementation, with the ability to translate client needs into scalable ServiceNow solutions.
  • Inspirational Leadership : A collaborative, high-energy leader who inspires teams, drives execution, and delivers measurable impact.

    • IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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