Client Development Manager

Client Development Manager

The Client Development Manager will proactively provide and coordinate strategic and practical client development, client relationship management, and service delivery support for a group of priority Client Teams in the Private Equity industry with the objective of developing a deep, long-term, mutually beneficial relationship with the client ensuring that it is best served.

This position works alongside the Client Development Director (CDD) and internal stakeholders - the Client Team lead partners (CCLs), other attorneys and business support teams including business development, client operations services / legal project management, paralegals, marketing, practice development, finance and HR. This role is also client facing as one of the key points of contact in the firm for the client.

In addition to client teams, the CDM will also provide support on other business development initiatives as assigned by CDD, such as firmwide business development coaching.

Responsibilities

• Manage portfolio of Client Teams in the Private Equity industry. Help to identify and implement strategies and tactics to improve client satisfaction, expand into new areas of service and grow client revenues.
• Together with CCLs :
• Develop and nurture a core team around the relevant Client Teams
• Take responsibility for the development and execution of Client Team plans, including identifying key objectives and supporting actions to development the relationship
• Create and manage the annual Client Team budget.
• In addition to have own portfolio of clients, work closely CDD in support of two large alternative asset management clients also in the Private Equity industries. Those responsibilities include : coordinating team meeting logistics; conducting and maintaining competitive intelligence on clients, industries and competitors; developing and maintaining all client team tools, including relationship summaries, quarterly client team snapshots and financial relationship analysis, and year in review accomplishments
• Ensure that each Client Team is managed in accordance with best practice client account processes.
• Organize and actively participate in regular Client Team meetings both as part of the smaller core team with the CCLs and as part of the fuller team, including creating agendas, meeting minutes and facilitating follow up.
• Commission client research in support of specific pitches or to enhance client team's general overall knowledge of the client's business.
• Regularly monitor and share with the Client Team intelligence about the client and its market with an eye for opportunities to enhance the client team's knowledge-base, assist with cross-selling, develop value added training, etc.
• Provide dedicated support to CCD for assigned high potential client teams and target teams : coordinating team meeting logistics; conducting and maintaining competitive intelligence on clients, industries and competitors; developing and maintaining all client team tools, including relationship summaries, quarterly client team snapshots and financial relationship analysis, and year in review accomplishments
• Monitor financial performance :
• Work closely with the designated Finance and Client operations colleagues for the Client Team, to establish the most appropriate management tools, systems and billing processes
• Review monthly client financial reports and develop analysis of key trends for the client team partner lead(s) and the broader client team.
• Coordinate and manage client-wide RFPs, pitches, panel renewal procedure and fee arrangements, working with relevant business support colleagues.
• Identify opportunities to conduct post-pitch debriefs, post-matter reviews, statesperson visits, and annual meetings with the clients.
• Ensure delivery of service commitments agreed with the client and implement systems and procedures to promote client service quality and consistency.
• Develop relationships with the client becoming the key contact person where appropriate.
• Manage and develop junior members of the Client Development team where appropriate.

Qualifications

Compensation and Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Boston : $142,500 - $228,050

New York : $149,300 - $238,900

Working Conditions

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.

Normal office environment; incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. Travel on a periodic basis as dictated by business needs.