Operations Specialist

This position handles loan operations, remittance / wires, and stand-by letters of Credit within the operations in the office. Works independently to process all types of loans (syndication, bilateral, fixed term, and real estate) to accurately reflect loan activity on the bank’s loan system. This includes loan disbursements and payments, interest rate changes and rollover for all types of loans according to established department procedures. Covers for wire transfers as requested from other departments. Handles SBLC registration and imaging under IMEX trade system.

Job Responsibilities

• Monitors and escalates overdue and non-overdue payments to IBG and Management on a daily basis.
• End to end processing for loan disbursement request.
• Review Facility Activation sheet received from Credit Control Unit.
• Review Credit Agreement for new onboarding facility.
• Ensures loan disbursement request comply with the term and condition under loan facility agreement.
• Ensures there is sufficient limit being set up and available for each loan disbursement.
• Acquire daily interest rates to assist in determining the appropriate loan pricing and create a new loan account in Loan system based on different loan type.
• Generates rate change notices, and mails to customer for interest rate setting / rollover.
• Ensures there is no missing billing for any loan payment due.
• Monitors and generates loan billing notices and mails to customer in advance.
• Handles loan interest and fee collection.
• Handles loan repayment request.
• End-to-end processing for loan breakage fund penalty calculation and collection.
• Retrieves Agent Bank and customers instructions daily.
• Maintains and updates loan daily transaction log.
• Updates and report daily funding position to Treasury & Markets.
• Retrieves end of day loan system report.
• Retrieves incoming wires and Nostro account statement.
• Performs end of day balancing and reconciliation.
• Maintains loan documentation records and files.
• Prepares and releases Swift payment messages for loan drawdown request.
• Clears sanction hits under EWSS system or escalates to Compliance Officer for potential hit.
• Covers for wire transfers as requested from other departments.
• Handles SBLC registration and imaging under Singapore IMEX trade system.
• Provides customer service to internal and external customers.
• Contacts Agent Banks and clients as needed.
• Responsible for user acceptance testing (UAT).
• Other duties as assigned.

Education : Bachelor’s Degree in Business Administration and / or related field required.

Experience :

3-5 years Loan Operations experience required.

Knowledge of Commercial Loan lifecycle required.

Knowledge of SWIFT payment system preferred.

Knowledge of Standby Letters of Credit trade product is a plus but not necessary.

Skills / Ability :

Independent and motivated team player.

Possess strong interpersonal and communications skills.

Strong aptitude for detail, accuracy, and organization.

Ability to work in a fast-paced, high-volume environment.

Can work on own initiative, ability to prioritize workloads and deliver to tight timescales.

Ability to problem-solve & provide suggestions to operational issues through a pragmatic and commercially sound approach.

Proficient MS Office Word / Excel / PowerPoint skills and understanding of core banking systems.