Digital Associate Product Manager, International Services & Services to the Armed Forces

American Red Cross
Charleston, WV, United States
$87K-$95K a year
Full-time
We are sorry. The job offer you are looking for is no longer available.

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description : WHY CHOOSE US?

WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW ABOUT THE JOB :

The Digital Associate Product Manager is a critical member of the product team, managing the full product lifecycle, from design to development and release, building new services and capabilities, and continuously improving the existing product.

The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document user stories.

This position will primarily support RC Project, a grants and portfolio management system for the International Services Department of the American Red Cross.

Built with Amp Impact on the Salesforce platform, it manages the entire grant lifecycle, from opportunity through award closure.

It supports project implementation, performance analysis and reporting, change management, and closure.

WORK LOCATION & SCHEDULE : The selected candidate will work 100% remotely from home anywhere in the USA, preferring a Central to West Coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities) :

  • Converts business strategy into product design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business outcomes
  • Facilitates discovery of core problems and business outcomes to be achieved, including documenting user process flows and user stories
  • Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
  • Supports the organization of user stories into epics, phases, and functions.
  • Manages current and backlogged user stories in collaboration with technical and business product team members
  • Collects product analytics and feedback from business, workforce, and client stakeholders for incorporation into ongoing product development
  • Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
  • Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.
  • Anticipates UX / UI and accessibility needs and collaborates with design resources as needed
  • Monitors performance metrics and reviews system change requests to ensure product health and minimize business disruption
  • Writes product communications and training for end users, including knowledge base articles and release notes
  • Develop and maintain current knowledge of tech stack capabilities to support effective product design and refinement of business / program requirements

Scope : Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills / knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required / minimum qualifications) :

  • Education : Bachelor's Degree*
  • Experience : 7 years of experience required, primarily in the digital product management space

Knowledge / Skills / Abilities :

Technical / Functional :

  • Experience working with diverse communities of end users and business stakeholders
  • Experience with product design and development processes
  • Experience with Agile development frameworks
  • Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart

Coordination, Project Management, and Communication :

  • Ability to coordinate tasks and deadlines across concurrent projects
  • Independent and self-motivated with excellent communication skills
  • Excellent interpersonal and communication skills
  • Experience working with internal customers, management, and outside vendors
  • Experience managing expectations and emerging issues
  • Experience consolidating technical and business information for leadership presentations and reporting

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications) :

  • Strong digital product management skills, including mobile and web-based applications.
  • Experience in human-centered design, including useability tests, research, etc.
  • Familiarity / experience working with Salesforce products.
  • Experience working in grant management software.
  • Experience working with volunteers or experience as a volunteer

Travel & Work Conditions : Occasional travel may be required for workshops and direct client and workforce user experience research.

Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

PAY INFORMATION :

The starting annual salary range for this position is $87K - $95K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed.

Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

We will review specific salary information at the time of phone screening based upon your location & experience.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.

Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

  • Medical, Dental, & Vision Plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with up to 5% Match
  • Paid Family Leave
  • Employee Assistance Programs
  • Disability and Insurance : Short + Long Term
  • Service Awards and Recognition
  • LI-EH1

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering.

You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.

The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here : Summary of Rights

6 days ago
Related jobs
Promoted
BrightSpring Health Services
Dunbar, West Virginia

May respond to incoming calls from referral sources and shares information with the placement staff review home placement and to identify the potential clients' ability to have their needs met in the identified home. If your passion is to ensure quality care to help our clients live their best life ...

Promoted
Healthcare Services Group, Inc.
Charleston, West Virginia

Learning to be responsible for all training, quality control and in-servicing staff to meet HCSG standards is an essential part of the Managers responsibility and includes touring various areas at the facility several times per day to assess work quality using QCIs for documentation purposes. HCSG i...

Mediabistro
Charleston, West Virginia

The SeniorManager,Product Marketing willbe responsible fordefining annual product marketing plans, leading go-to-market efforts, defining and communicating product messages and value propositions, leading go-to-market efforts, and spearheading sales enablement efforts for the company’sProfessional S...

Promoted
Healthcare Services Group, Inc.
Saint Albans, West Virginia

Responsible for all training, quality control and in-servicing staff to meet HCSG standards is an essential part of the Managers responsibility and includes touring the kitchen several times per day to assess work quality using QCIs for documentation purposes. HCSG is committed to fostering and supp...

St. Moritz Security Services
South Charleston, West Virginia

Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or unsafe. The following are the duties that are necessary to satisfy the minimum requ...

Promoted
Healthcare Services Group, Inc.
Saint Albans, West Virginia

Responsible for all training, quality control and in-servicing staff to meet HCSG standards is an essential part of the Managers responsibility and includes touring the kitchen several times per day to assess work quality using QCIs for documentation purposes. HCSG is committed to fostering and supp...

Highmark Health
WV, Working at Home, W Virginia

Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians; Leads with a customer and clinician-centric lens and advocates for a combined custom...

CVS Health
West Virginia, Work At Home, US
Remote

The Senior Manager, Pharma Services Growth is a critical member of the Trade Strategy team, which is tasked with leveraging CVS Health’s size and scale to create differentiated, one-of-a-kind solutions for pharmaceutical manufacturers that reduce the costs of goods and make pharmaceuticals more acce...

The Tatitlek Corporation
WV, US

Provide audio-visual (AV) support including maintenance and operation of all video projectors and monitors, AV control system, video streaming services, video teleconferencing, and other AV equipment. Near visual acuity to review written documentation; ability to hear and understand speech at normal...

501 CSAA Insurance Services, Inc.
West Virginia, United States
Remote

Forecast and communicate progress towards budget, as well as create and influence strategy to achieve budget and serve the membership for all personal lines products (including new products). Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepar...