Technical Support Analyst

The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues. This role is critical for maintaining the smooth operation of technology systems and ensuring timely resolution of technical problems. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused approach. This position is ideal for individuals passionate about technology and customer support, eager to grow their skills in a dynamic and collaborative environment.

Reports To : This position reports to the VP of Customer Experience.

Location and Hours :

• This is a full-time position (40 hours / week, Wednesday - Sunday, 8AM to 5PM CT) located in Little Rock, AR.
• This position requires being a part of the 24 / 7, 365-day, after-hours coverage rotation with other members of the IT support team. Currently rotation is 1 week at a time, frequency of rotation dependent on Company needs.

Key Responsibilities :

Qualifications :

Why Join AngelEye Health? AngelEye Health is dedicated to improving the patient experience through innovative healthcare technology. We foster a collaborative environment where every team member plays a vital role in enhancing our services and client relationships. If you’re ready to contribute to cutting-edge projects, lead impactful initiatives, and grow your career, we want to hear from you! Apply now and be part of our mission to transform the NICU experience.

AngelEye Health, Inc. offers you :

Company Mission Statement : Equipping care teams and empowering families of neonatal and pediatric patients to improve outcomes.

Values and Core Beliefs :