Utility Coordinator (46249)

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Overview

The Utility Coordinator plays a crucial role in managing utility services for rehabs, turnovers, and new tenant move-ins, ensuring all utilities are properly set up and ready in a timely manner. This position involves coordinating with various teams, including Property Management, Make Ready, and Construction, to resolve utility and maintenance discrepancies, mitigate resident complaints, and ensure smooth transitions. The Utility Coordinator serves as a liaison between third-party utility vendors, residents, and internal staff, while also managing utility-related documentation, reports, and correspondence.

Summary Of Responsibilities

• Proactively coordinate utility setups for rehabs and turns, utilizing diverse communication channels (phone, email, text) to ensure timely and efficient service activation and a seamless transition.
• Monitor acquisitions of new properties to ensure all utility-related compliance is met, identifying and resolving any potential violations prior to move-in or project completion.
• Develop and maintain professional correspondence, reports, and detailed documentation for utility vendors, property management teams, and residents, ensuring clear communication and smooth processes.
• Address resident concerns regarding utility issues, investigating and resolving discrepancies in charges, coordinating repairs, and scheduling maintenance to ensure customer satisfaction.
• Work closely with cross-functional teams, including Property Management and Make Ready, to identify and implement effective solutions for utility-related challenges, improving operational efficiency and resident experience.
• Serve as the primary point of contact between third-party utility vendors and internal teams to facilitate smooth coordination, resolve issues, and ensure all utility needs are met during project phases.
• Cultivate and maintain strong, professional relationships with third-party utility providers, residents, and internal staff, ensuring effective communication and a cooperative approach to resolving utility-related matters.
• Ensure timely communication with residents and team members regarding compliance requirements related to utilities and other property-related matters, proactively notifying them of any actions required for adherence to community standards.
• Maintain a strong commitment to complying with Fair Housing laws and regulations, ensuring all interactions, documentation, and procedures are aligned with legal requirements and promote an inclusive and non-discriminatory environment.
• Perform any additional tasks or responsibilities as delegated by management.

Required Qualifications, Skills & Experience

Physical Requirements

All candidates must be legally authorized to work in the United States. Employment is contingent upon the successful completion of a background check, drug screening, and motor vehicle record search. A final offer of employment from Open House Realty & Investments will only be extended after all required screenings have been completed and cleared.

Open House Texas / Atlanta Realty & Investments is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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