Finance Counselor I

Finance Counselor I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds, and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far. At SNHU, you'll have the option to work remotely in the following states : Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The Opportunity

Job Description : The Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will help us provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead.

Primary Responsibilities :

• Inbound and outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• Apply financial aid, billing, and registrar policies to all student interactions
• Help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and >

5% in person

Required Qualifications :

Experience that is transferable :

Anticipated Start Date : Monday, 1 / 12 / 2026

Work Hours :

We believe real innovation comes from inclusion - where different experiences, perspectives, and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation : The hourly pay range for this position is $17.45 - $27.92. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $21.55.

Exceptional benefits (because you're exceptional) : You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get :

Southern New Hampshire University reaffirms its continuing commitment to afford qualified or qualifiable individuals an equal opportunity to compete for employment and advancement within the University. To ensure equal employment opportunity, Southern New Hampshire University shall not discriminate against any individual or group because of race, color, creed, ethnicity, sex, religion, national origin, citizenship, marital or parental status, disability, age, gender, gender identity or expression, sexual orientation, pregnancy, veteran / military status, genetic information, or on any other legally prohibited basis. Southern New Hampshire University does not discriminate on the basis of sex in any education program or activity and is prohibited from doing so by Title IX.