Confidential Administrative Support I

Confidential Administrative Support I

The Division of Human Resources and Inclusive Excellence is committed to the mission of meeting the needs of a multi-cultural, diverse campus community. Our highly qualified team of professionals is focused on providing human resource services and supports the University's goal to recruit and retain a high-quality and diverse faculty and staff. We seek an exceptional individual to join our Labor Relations team as the Confidential Administrative Support. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity.

Reporting to the Assistant Vice President (AVP) of Labor and Employee Relations (LER), the Confidential Administrative Support I supports the AVP and managers in the LER unit. The Confidential Administrative Support I works closely with colleagues within Human Resources and Inclusive Excellence (HRIE) to carry out the duties and responsibilities of the LER unit. Serves as a point of contact to the University community, including administrative and academic offices; California State University (CSU) campuses; the Office of the Chancellor; campus and statewide union officials; and internal / external customers. The Confidential Administrative Support I must be able to interpret and explain applicable collective bargaining agreements; campus policies, procedures, guidelines and practices; technical letters; coded memorandum; and executive orders. Provides basic advice and mid-level consultation to the campus regarding the performance evaluation process.

The Confidential Administrative Support I participates in investigations, internal reviews, and fact-finding activities. Drafts corrective action memos, notices; performance evaluations, and other corrective / disciplinary documents in support of the recommended action. Provides support to the AVP and LER managers with State Personnel Board Hearing and Faculty Hearing Committee matters. Serves as a point of contact for and works independently on the Performance Evaluation System and process. Reviews all performance evaluations for Collective Bargaining Agreement (CBA) compliance and identifies areas of concern; may consult with the appropriate administrator and provide feedback if narrative / ratings suggest performance concerns.

Upon receipt of a grievance, complaint, information request, or unfair labor practice charge, the Confidential Administrative Support I establishes and maintains LER case files identifying required deadlines; researches and identifies specific CBA articles that apply; gathers all supporting documents for file review; inputs activity into LER case system file and the CO GARB System. Coordinates all aspects of the grievance process; attends grievance or complaint meetings; takes notes and assists administrators during meetings and when preparing responses; conducts analysis and research of the issues raised; tracks timelines for all levels to ensure deadlines are met or maintained, or arranges for time extensions; prepares high quality draft responses, ensures proper notification practices and due process procedures have been met including compliance with CBA document delivery requirements.

Researches labor and employee relations issues using Title V, Title VI, Title VII, Title IX, Education Code, CSU policies and procedures, including coded memorandum, State Personnel Board rulings, legal rulings, and state and federal law; researches and coordinates document and information collection for preliminary and formal unfair labor practices, assists in gathering documents related to legal action, corrective / disciplinary action letters, and / or Notice of Adverse Action for review. The Confidential Administrative Support I receives and logs all information requests and gathers information in consultation with LER AVP and managers; conducts analysis of requests, gathers data, determines if preparation costs are involved, determines if requests should be billed; acknowledges requests; and drafts responses for LER AVP and managers.

Coordinates and schedules meetings for the LER AVP and managers with internal and external cohorts; coordinates LER calendars; prepares files; takes meeting notes and / or leads meetings; researches and prepares complex reports and documents in support of the LER unit. Supports LER AVP and managers to develop, best practices tools, performance management guides, tutorials, workshops, frequently asked questions (FAQs), and procedural updates. Other duties as assigned.

Essential Qualifications :

High School diploma or the equivalent at least one year of general office experience. Possession of fundamental written and oral communication skills, including a basic foundation in English grammar, spelling, and punctuation. Ability to understand basic office procedures, operate standard office equipment and software, and perform basic arithmetic. Possession of basic typing and keyboard skills. Ability to provide work direction, train, and provide guidance to other employees. Ability to make recommendations on employee staffing issues. Ability to coordinate events and special projects.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Preferred Qualifications :

Demonstrated skills in an institutional / educational environment utilizing a customer-oriented and service-centered attitude. Higher Education / CSU experience is preferred.