Oracle Health Federal Project Manager II

Oracle Health Government Services | Ehr Support Integration & Management

We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systemshelping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place.

Overview

As a Support Operations Federal Project Manager within Oracle Health, you will oversee the daily operations and strategic alignment of people, processes, and objectives within the Ehr Support Integration & Management team. You will serve as a cross-functional connector, eliminating operational silos, identifying inefficiencies, and enhancing inter-team collaboration. This role demands a blend of project / program management expertise and a solid understanding of technical or solution-based workflows. You will play a vital role in driving data-informed decisions that enhance customer support delivery, optimize internal systems, reduce operational costs, and improve overall efficiency.

Roles and Responsibilities

Oversee the day-to-day operations of people, processes, and objectives within the Ehr Support Integration Management team. Leverage project and program management skills, along with prior solution and technical expertise, to guide and optimize support operations. Monitor SLA and SLO performance dashboards using Power BI to ensure data accuracy and compliance with federal support standards. Ensure accurate and timely updates to trackers, action items, and internal / client-facing documentation. Review lessons learned and incorporated feedback into continuous improvement initiatives aligned with federal support goals. Scan communication channels (e.g., Slack) for risk indicators, escalating issues or impacts as appropriate. Maintain ownership of aligned contractual deliverables. Collaborate with internal communications to share accomplishments and key outcomes. Continuously assess meeting relevance, adjust participation as needed, and ensure alignment with fiscal year goals. Escalate project or interpersonal blockers to management when progress is impeded.

Common Daily, Weekly, and Monthly Tasks (list is not all inclusive)

Deliver weekly ticket extract and report to client. Deliver daily / weekly user access reports to client. Scrub data daily to ensure processes are being followed. Join internal and external meetings as required to support report delivery and data collection. Assist with monthly data collection for Monthly Progress Reporting (MPR). Update leadership reports daily, weekly, or monthly as prescribed by the leadership. Troubleshoot and resolve data errors and report discrepancies. Pull ad-hoc reports and extracts for leadership as needed. Participate in case management activities, e.g., review tickets that have incomplete details, tickets that were closed incorrectly, etc.

Required Qualifications

Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or related field, or equivalent relevant work experience. 3+ years of project or program management experience, preferably in healthcare IT or federal programs. Proven ability to oversee day-to-day operational activities, including people, process, and deliverable management. Experience with data analysis and reporting, including proficiency in Power BI or similar reporting tools. Strong understanding of SLAs, SLOs, and performance metrics in a support operations environment. Demonstrated ability to manage contractual deliverables and maintain compliance with federal standards. Excellent organizational skills, with the ability to prioritize multiple tasks and meet tight deadlines. Strong written and verbal communication skills, including experience preparing client-facing documentation and leadership reports. Ability to troubleshoot data errors and resolve discrepancies in a timely manner. Proficiency with collaboration tools such as Slack, Microsoft Teams, and SharePoint. U.S. citizenship required due to client contracts. Must be able to obtain the appropriate government security clearance card applicable to your position.

Preferred Qualifications

Experience working in Electronic Health Record (EHR) systems, preferably Oracle Health (Cerner) or EPIC. Prior experience supporting Department of Veterans Affairs (VA) or other federal health programs. Familiarity with IT Service Management (ITSM) tools and ticketing systems. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) to identify inefficiencies and recommend solutions. Experience in cross-functional communication and stakeholder engagement across technical and non-technical teams. Ability to adapt to changing priorities and assess meeting value to align with strategic objectives. Strong problem-solving skills with a focus on continuous improvement and operational efficiency. PMP, CSM, or other project management certifications.