Assistant Store Leader (Santa Clara)

ASSISTANT STORE LEADER

PALO ALTO, CA

Serena & Lily is seeking an Assistant Store Leader to be part of the leadership team at our storefront in PALO ALTO, CA.

The Assistant Store Leader is responsible for assisting store leadership in establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be part of a team focused on cultivating client relationships through exceptional service and design support.

We are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.

RESPONSIBILITIES :

• Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.)
• Ensure Brand Expression is conveyed appropriately at all times
• Ensure that each client and / or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service.
• Master and teach product knowledge and brand design inspiration.
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations
• Follow up on all orders, order flow, receipt of goods, transfers and troubleshoot when necessary to solve any issues.
• Manage associates in conjunction with the Store Leader in daily aspect of driving sales and running the business.
• Assist store leadership team in daily store operations, including opening, closing, banking, inventory receipt and transfers.
• Contribute to growing the client base, including designer outreach.
• Assist in the leadership of merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives.
• Maintain visual standards of the store, per home office directive.
• Coach, counsel and continually develop staff : works with Head of Retail Stores & Store Operations and Store Leader on potential employee terminations.
• Any other responsibilities as assigned by Leadership.

QUALIFICATIONS :

Essential Physical Requirements :

COMPENSATION :