Regional Concierge Navigator

A company is looking for a Regional Concierge Navigator to provide outreach and support to members in accessing healthcare services.

Key Responsibilities

Provide specialized member support and engagement in the assigned market

Assist members with scheduling appointments, navigating care, and resolving issues

Educate members on their healthcare options and coordinate access to providers

Required Qualifications

Minimum 1 year of customer service experience, preferably in health plan services

High School Diploma or GED required

Knowledge of ICD-10 and CPT codes

Ability to navigate Medicare Advantage or HMO care processes

Bilingual skills in English / Spanish, English / Vietnamese, or English / Mandarin preferred