Roadside Assistance Team Lead

VirtualVocations
Scottsdale, Arizona, United States
Full-time
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A company is looking for a Team Lead - Roadside Assistance Specialist for a Moonlight Shift position in Austin, TX.Key Responsibilities : Mentor, coach, and monitor a team of Roadside Assistance Specialists weeklyProvide reporting of team's KPI metrics and performance to Operations ManagerAct as a liaison between departments and provide continuous improvement ideasRequired Qualifications : Minimum 2 years of relevant people management experienceStrategic thinker with strong analytical and problem-solving skillsHigh-level understanding of customer confidentiality standardsPassion for teammate developmentExperience in providing constructive criticism and implementing corrective action plans

16 days ago
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