Director Health Information Management (HIM) and Transcription

The Director Health Information Management (HIM) & Transcription directs and oversees HIM operations and strategic planning across the multi- facility integrated healthcare delivery system. This includes management of both paper and electronic medical records and vital records across Henry Ford Health. Oversees transcription Quality and manages external vendor relationships.

This position leads through sharing knowledge, motivation, and empowerment of the HIM and transcription quality teams to provide high quality services, which meet or exceed customer expectations. Through collaboration with members of the teams, identifies departmental and business unit priorities, establishes goals, and implements strategies designed to foster a culture of innovation, employee engagement, patient satisfaction, and exceptional business performance.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Daily Operations

• Responsible for ensuring that medical records are complete, compliant, accurate, and accessible to clinicians and other users of clinical information.
• Responsible for safeguarding medical records for unauthorized users and ensuring that patient privacy is respected.
• Responsible for oversight and direction of all hospital scanning initiatives.
• Designs, implements, and maintains outcome indicator scorecards, metrics, benchmarking, and other related business intelligence in HIM, transcription, and provider deficiency monitoring.
• Provides oversight and analysis of employee/operational performance; recommends changes and enhanced efficiencies.
• Provides periodic monitoring and analysis of productivity metrics to ensure service standards are being met and individual workflows are appropriate.
• Maintains revenue cycle accountability to the business units.
• Prepares annual budget and manages expenses and staffing levels.
• Partners with key leaders across the system to enhance the HIM and transcription processes.
• Recruits and develops leaders to build a culture for high performance and engaged workforce.
• Responsible for the continued integration and management of consistent processes, policies, and technology.
• Oversees/directs the development of policies and procedures for the department.
• Participates in data collection for performance measures, investigates opportunities, and implements solutions for optimization.
• Demonstrates belief in the mission of Henry Ford Health System through the ability to articulate, interpret, and incorporate its mission into departmental goals and objectives.
• Supports the standards set forth in the HFHS Code of Conducts by creating an atmosphere of commitment to legal and ethical standards.
• Establishes priorities and long and short-term strategic goals of the department with the assistance of the management team. Ensures staff is aligned with the goals and objectives related to Revenue Cycle for the organization.
• Actively participates in various committees such as Revenue Cycle Council, Compliance.
• May develop and/or lead committees/teams related to medical records, regulatory changes, performance improvement, and compliance.
• Ensures that information systems support current and future needs of the department. Works closely with information technology in transition planning including, but not limited to, testing, installation, and education of staff to produce and maintain high quality data integrity.
• Creates and manages strategic partnerships with vendors and third-party systems to ensure optimization of costs and quality.
• Monitors performance of external vendors with monthly performance metrics and standards compared to benchmarks.
• Serves as an internal consultant on health information management issues including release of information, confidentiality, information security, information storage and retrieval, scanning, and record retention as well as authorship and authentication of health record documentation, standardization of medical vocabularies, and use of classification systems.
• Performs other related duties as assigned.

Compliance

• Responsible for maintaining regulatory compliance with external agencies and state and federal regulations for medical record related standards for each business unit and the health system. Ensures staff is kept informed and educated on process and regulatory changes.
• Assures support services function meets all current regulatory compliance and HIPAA transaction requirements.
• Works with risk management, legal counsel, and administrative staff, key departments, providers, and committees to ensure that the organization maintains appropriate compliance including privacy and security and confidentiality policies, procedures, forms, coding, and materials that reflect current organizational practices and regulatory requirements.

Quality Management

• QM Is the guiding force behind the identification, establishment and maintenance of quality improvement activities related to medical record and transcription services.
• Promotes the principles of quality improvement and utilizes the results of quality improvement activities to identify areas where change would benefit the team and its customers.
• Working with appropriate System and Revenue Cycle leadership, ensures HIM and Hospital Coding representation and participation in appropriate external collaboration, think tanks, benchmarking groups, best practices, other initiatives at the local, state, and national levels.

EDUCATION/EXPERIENCE REQUIRED:

• • Bachelor’s degree in Health Information Management, Accounting, Business Administration, Finance, or other business related field.
  • Master’s degree preferred - in a business or a health administration related field.
  • Five years management experience required with director level, preferred.
  • Knowledge of best practices related to revenue cycle operations.
  • Experience at a large, complex, integrated healthcare organization, preferred.
  • Communication skills and the ability to interact effectively with staff.
  • Ability to manage, coordinates, and lead simultaneously. Ability to estimate time frames and meet projected deadlines.
  • Ability to work with a variety of individuals in executive, managerial and staff level positions.
  • Ability to work independently.
  • Ability to understand and lead change.
  • Goal- oriented, exceptional interpersonal skills, change management and political skill.
  • Demonstrate experience in all areas of medical record functions, including privacy & compliance regulations.

CERTIFICATIONS/LICENSURES REQUIRED:

• CPC, CCS, CCS-P, RHIT, or RHIA, preferred.

Additional Information

• Organization: Corporate Services
• Department: Revenue Cycle Administration
• Shift: Day Job
• Union Code: Not Applicable