Housing Specialist

Job Description

Job Description

SUMMARY

Under the supervision of the assigned HCV Program Manager, the Housing Specialist is responsible for delivering superior customer service when performing a variety of case management functions related to the HCV / Section 8 program. In addition, the Housing Specialist performs a wide range of activities related to determining and documenting participant eligibility, income, rent and contractual relationships with owners in support of HCVP / Section 8 program operations. The Housing Specialist may perform admissions, re-certifications, interim adjustments, rent increases, leasing, portability, project based and single room occupancy voucher program requirements and deal with both participant and landlord issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and / or skills required. Other duties may be assigned.

General

• Works cooperatively with other members of the Voucher Administration group, adjusting workload as necessary when other members are ill or on vacation;
• Investigates and resolves participant and landlord complaints minimizing involvement of supervisor to the satisfaction of all parties;
• Communicates with applicants, participants, landlords / owners and co-workers in a manner that is courteous and professional;
• Answers resident and landlord questions, providing information on status of rent, damage claims, property inspections, provisions of the lease and contract, program regulations, Housing Authority policies, and procedures, etc.;
• Returns calls to participants and landlords within one workday;
• Places information received through the mail, by fax or email in appropriate part of participant file within two workdays of receipt;
• Submits monthly performance reports as required;
• Provides clients with information on HANO policies and procedures, and responds to requests for information within the scope of authority;
• Maintains absolute confidentiality of work-related issues and HANO information;
• Performs other duties as assigned.

Waiting List Management

Admissions

Leasing

Project Based (PB) / Single Room Occupancy (SRO)

Portability

Continued Occupancy : HUD Annual Re-certifications, Interim Adjustments and Owner Rent Increases

Job Competencies

Education and / or Experience

Two years of college course work and three years of experience in public housing, Section 8, case management, apartment management. Bachelor’s degree and Housing Choice Voucher Specialist Certification is preferred. An equivalent combination of education and / or experience may be considered.

Technical Skills

To perform this job successfully, an individual should have above average abilities using computer software such as MS Word, Excel, Outlook, etc. and should be capable of using internet resources for research and developing advanced reports. Ability to learn other computer software programs as required by assigned tasks.

EEO POLICY STATEMENT

HANO provides equal employment opportunity to all individuals regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, religion, physical or mental disability, sex (including pregnancy, childbirth, or related medical conditions), gender identity, or gender expression results of genetic testing, or service in the military or veteran status or any other status protected under applicable federal, state or local law. Discrimination of any type will not be tolerated.