Concierge

Encore Village of Schaumburg is currently hiring for a part time Consierge in our Skilled Nursing Department. Thursday / Friday / Saturday / Sunday : 4 : 00pm to 8 : 00pm shift. As a Consierge you will be responsible for providing exceptional customer service to our residents, their families and visitors within our Skilled Nursing department.

Responsibilities :

• Greeting and assisting residents, coordinating transportation services, managing incoming calls, and maintaining a welcoming environment.
• Facilitate activities and events to enhance resident engagement.
• Make daily rounds of the reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax / scan information.
• Perform other duties as assigned.
• Screen all incoming calls according to facility policy and route them to the appropriat department or individual.
• Coordinate transportation services for residents as needed. ensuring timely and efficient service.
• Collaborate with other departments to ensure seamless communication and coordination of services for residents.
• Adhere to all departmental policies and procedures, including appropriate dress code.

Qualifications :

Education :

Experience :

This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.