Technology Support Specialist

Company Overview :

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description :

The Technology Support Specialist is a critical member of the Upward Health Technology Department, responsible for delivering front-line technical support for a variety of end-user systems while assisting with the maintenance of Upward Health's logistical operations. The role is perfect for an individual who thrives in high-demand environments, is familiar with Microsoft and Android platforms, and enjoys teaching users while offering effective technical support. This position offers the opportunity to gain valuable experience in service and technical roles while being part of a collaborative team focused on system administration, support, and training for our clinical teams across the United States.

Skills Required :

• Strong understanding of Microsoft and Android platforms.
• Proficiency with Microsoft administrative tools, including Excel, Outlook, SharePoint, Teams, Visio, and Word.
• Expertise in troubleshooting technical issues and providing timely solutions.
• Ability to perform device and account-level configuration and maintenance, ensuring system security.
• Skilled in creating and maintaining documentation, knowledgebases, and training resources.
• Excellent communication skills, both verbal and written, with a focus on customer service and approachability.
• Ability to work independently while being part of a dynamic, team-oriented environment.
• Ability to deliver reports and summaries to management highlighting technical issues and proposing resolutions.
• Fluency in English required; Spanish fluency is a plus.

Key Behaviors : Customer-Oriented :

Problem-Solving :

Adaptability :

Attention to Detail :

Effective Communication :

Active Listening :

Team Collaboration :

Time Management :

Patience :

Learning Mindset :

Competencies :

Technical Troubleshooting :

Knowledge of IT Systems :

Ticketing System Proficiency :

Basic Networking Knowledge :

Knowledge Base Management :

System Setup and Configuration :

Security Awareness :

Escalation Procedures :

End-User Support :

Documentation and Reporting :

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.