Live Chat Support Advisor

Job Description

This is a remote position.

We are seeking a skilled Live Chat Support Advisor to join our dynamic team at ValueAdd Research and Analytics Solutions LLP. As a Live Chat Support Advisor, you will be responsible for providing exceptional customer service through live chat interactions. If you have a passion for helping customers and a knack for problem-solving, we want to hear from you!

Location : United States (Remote)

Responsibilities :

• Respond to customer inquiries and issues via live chat in a timely and professional manner
• Provide accurate information and solutions to customers' questions and concerns
• Escalate complex issues to the appropriate department for resolution
• Document all interactions with customers accurately in the system
• Identify opportunities for process improvement and provide feedback to management

Qualifications :

If you are a team player with a positive attitude and a passion for customer service, we encourage you to apply for the Live Chat Support Advisor position at ValueAdd Research and Analytics Solutions LLP.

Requirements

Requirements

1-2 years of experience in customer service or a related field Excellent written and verbal communication skills Ability to multitask and work in a fast-paced environment Strong problem-solving skills and attention to detail Proficiency in using live chat software and customer support tools