General Manager

Schulson Collective attracts restaurant goers from all walks of life, encompassing multiple different cuisines & dining experiences throughout its concepts. Across Center City Philadelphia, our restaurants offer cuisines ranging from Contemporary American & Pan-Asian to Japanese, Oyster Bar, Italian & more. We welcome you to apply to become part of a growing restaurant group & assist in providing top-of-the-line culinary experiences across Philadelphia.

Key Responsibilities :

Operational Management :

• Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
• Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
• Ensure that the restaurant complies with health and safety regulations and food safety standards.

Staff Management :

• Hire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support)
• Conduct performance reviews, provide feedback, and implement training programs to improve staff skills.
• Schedule shifts and manage labor costs efficiently.

Customer Service :

• Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience.
• Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary.

Financial Management :

• Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits.
• Oversee inventory and ordering to maintain adequate stock levels and minimize waste.
• Monitor financial performance, including sales, costs, and profitability, and work to optimize them.
• Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership.

Compliance and Reporting :

• Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety.
• Maintain proper documentation and handle any necessary reporting for inspections and audits.

Required Skills and Qualifications :

• Proven experience as a General Manager - required.
• Strong leadership, organizational, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Strong understanding of financials, budgeting, and forecasting.
• Ability to work under pressure and handle difficult situations calmly and professionally.
• Knowledge of food safety standards and best practices.
• Familiarity with restaurant management software Resy & Toast preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications :

• Bachelor’s degree in hospitality management, business, or a related field.
• Previous experience in an upscale, fine dining, high-volume restaurant
• Certification in food safety (e.g., ServSafe)