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Sales Counselor
Sales CounselorHarmony Senior Services • Herndon, VA
Sales Counselor

Sales Counselor

Harmony Senior Services • Herndon, VA
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Why Harmony?

  • 401k + Fulltime & Part-time Benefits Packages
  • Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)
  • Training, Development & Career Laddering
  • Great work-life balance
  • Flexible Scheduling
  • Telehealth + Flex Spending + Health Savings Account Options

Job Description

STATEMENT OF JOB:

The Sales Counselor is responsible for representing the community to prospective residents and families. The Sales Counselor manages the occupancy process from the time of first inquiry through the move-in process. The Sales Counselor provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process.

Responsibilities include but are not limited to:

  • Manages the sales process from first inquiry to receipt of deposit, to eventual move-in
  • Collaborates with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community
  • Responsible for the professional handling of all incoming inquiries via telephone, email, or in person
  • Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi)
  • Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate
  • Utilize all sales resource tools as approved by Harmony Senior Services
  • Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc.
  • Assists with all other marketing efforts as directed by the Sales and Marketing Director
  • All other duties as assigned

Requirement

Requirements:

  • Associates or Bachelor's degree highly desired
  • Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups
  • Strong interpersonal skills are essential
  • At least one-year experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions or sales is desirable
  • Must have a broad knowledge of the aging process and the needs of a senior population
  • Must have the ability to work independently and be a self-starter
  • Must possess strong computer software skills, including Microsoft Office
  • Must represent HSS in a professional manner and wear professional attire at all times while at work
  • Strong organizational skills and the ability to multi-task and complete established sales/marketing goals in a timely manner
  • Ability and desire to establish relationships and connections with prospective residents and their families
  • Ability to analyze discovery data and develop "next-step" strategies for potential prospects
  • Ability to work a flexible schedule that includes some evenings and weekends
  • Ability to work flexible schedule, which may include evenings and weekends
  • Must be able to walk long distances, lift, carry, and push up to 25 lbs.
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Sales Counselor • Herndon, VA

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