IT Support Specialist

Job Description

Salt Lake County… A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here :

At Salt Lake County, our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work-life balance, and room to grow and develop.

Surround yourself with :

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work, and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place... It's our heart and service that bring us together.

We encourage a work-life balance :

Working for Salt Lake County is more than just a paycheck. A career with Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year.

Additional Benefits include :

Retirement options for hybrid pension / 401(k) or 401(k) only with a 10% contribution

Medical coverage, including a 100% county-paid premium option

Dental and Vision coverage, including coverage for adult designees

Health Savings account with a county contribution up to $1200 / year, Flexible Spending Account

100% county-paid Long-Term Disability and Short-Term Disability option

Professional Development, including professional membership fees paid

Tuition Reimbursement

Plus : Onsite medical clinic and gym; hospital insurance, pet insurance, auto and home insurance, and discounts at County facilities.

For Benefits information Click HERE ()

To estimate how much your pay and benefits could be worth, use ourTotal Rewards Estimator () .

JOB SUMMARY

Maintains the organization’s technology infrastructure, including : computers, servers, networks, printers, and other hardware and software systems. Monitors server performance, user access and administration, and application and service management. Secondarily, supports daily operations by completing both short-term and long-term projects related to the organization's technology needs.

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a closely related field, plus two (2) years of experience in a related field, OR an equivalent combination of related education, experience, and / or technical certification(s).

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

Provides technical support for hardware, software, and network-related issues across the organization; responds to IT needs of employees, prioritizes tasks, and ensures timely resolution.

Installs, configures, and maintains desktops, laptops, servers, printers, scanners, and other IT equipment; monitors servers and ensures uptime and security.

Documents support procedures and maintains accurate records of incidents and solutions.

Provides support to the organization's IT staff in preparing user stories and assists in gathering user requirements via interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, etc.

Maintains an inventory of the organization's IT assets and ensures that all equipment is accounted for and up to date.

Collaborates with organization IT staff to implement and improve IT policies and procedures; assists in assessing organization technology budget.

Performs onboarding and offboarding processes of organization employees, including account setup and equipment provisioning.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Knowledge of :

Windows and Mac operating systems

Server administration (Windows Server, Active Directory, DNS, DHCP)

Networking concepts (TCP / IP, switches, firewalls, wireless access points)

Hardware configuration, system implementation, and network security

Database management

Certifications(preferred, not required)

CompTIAA

• CompTIA Network
• Microsoft Certified : Modern Desktop Administrator Associate

Cisco Certified Support Technician (CCST) or similar

Skills and Abilities to :

Diagnose / troubleshoot and research hardware, software, and network issues

Organize and prioritize workload and workflow

Communicate effectively verbally and in writing

Work independently and as part of a team

Plan, schedule, and implement IT projects

Effectively document, as needed, IT projects, processes, and systems

Analyze business and technical processes; identify and implement efficiencies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work duties are typically performed in a general office setting.

Job LocationsUS-UT-SALT LAKE CITY

Requisition ID2025-39651

of Openings1

Requisition Post Information

SLCO Department (Portal Searching)Recorder

Location : LocationUS-UT-SALT LAKE CITY

Location : Address2001 S STATE ST

Location : Postal Code84190

Position Type (Portal Searching)Regular Full-Time (Merit)

Requisition Post Information

Grade014

Posted Min$58,471.00 / Yr.

Posted Max$87,709.00 / Yr.