MAC Team Network Engineer

Responsibilities & Qualifications

RESPONSIBILITIES

• Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
• Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
• Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
• Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
• Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
• Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
• Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
• Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
• Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
• Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs / MOUs, and SLAs.
• Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.

REQUIRED QUALIFICATIONS

5-10 years' experience

DoD Approved 8570 Baseline Certification : Category IAT Level II

CCNA Security

Cisco Certified Network Associate (CCNA)

Overview

We are seeking a MAC Team Network Engineer to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK AUTHORIZATION / SECURITY CLEARANCE

U.S. Citizen

Top Secret / SCI clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.

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